Child Item

Edu account now designated as work

It’s been a while since I logged in. Trying to find a certain file. I login with an .edu email address and I’m informed I can either keep that as is and let the University have access to my files and admin rights (work account), or I can change to a personal email/account. I enter my @gmail.com email but it says there’s already an account with that email. I cannot access my files unless I give my alma mater access and admin rights. Am I being forced to create another gmail account so that I can migrate my files? What’s the workaround here? There are no files in my gmail/Dropbox account. And this looks like the only spot to submit this question.

Find more posts tagged with

Error Messages

Dropbox Business

Onboarding

Team Member

AcceptAnswer

Accepted answers

Walter

Hey @dasch87, sorry to hear you're having issues with this.

It sounds like you chose the option to create a new account instead of joining with your existing one and the email you tried to use is already associated with a Dropbox account, thus the error message you got.

Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

Let me know and we'll take it from there.

All comments

Walter

Hey @dasch87, sorry to hear you're having issues with this.

Can you clarify what you'd like to accomplish here? Would you like to join the University's team account with your edu email address or the gmail one?

Let me know and we'll take it from there.

dasch87

I was able to delete the new account and re-enter the process to convert the account to a personal one.

Walter

Glad to hear you managed to sort this out in the end and thanks for keeping me in the loop too @dasch87

See you around the Community and have a lovely week ahead!

Faina Whitney

@dasch87 I've faced a similar situation. It can be frustrating. I recommend reaching out to the support team for personalized assistance. They were able to help me navigate through a similar issue, and I hope they can provide a solution for you too.