I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Hey everyone!
If you're still having the same issue, reply back to let me know and I'll open a ticket number on my end for you.
Thanks!
Hi Megan, nothing has changed, still unable to simply pay for Dropbox and get my files are syncing. It's a bit of a nightmare really. Please open a ticket and help me get my account working again.
Dropbox upgrade:
Apple subscription:
Apple upgrade:
Still having the issue can't upgrade, but also cannot upload anything new to any of the folders that have been shared with me.
Hi Megan, thanks for offering to help. Nothing has changed on my end and it's already affecting my work. Quick help would be appreciated.
I somehow have more files than the space that i have. My files cannot therefore synchronize and i can't uppload any other files. I tried to buy more space, but i get the message that" payment should be handled externally" not from inside the account. I tried with apple pay, but i stil get the same message in my account. Apple account is charged but i see no upgrade
@Jerram and @baileyhoward2400, I’ve opened tickets for each one of you, so that we can investigate this further. Please reply back to me, when you have some free time.
@RBV, I can see that you already have a ticket open with our support team, and it’s being handled by one of our advanced agents. When possible, please try their suggestion and let them know if the issue gets resolved in the same email thread.
this is me replying
Hey @jetlee, sorry to hear you're having issues with this.
Would it be OK if I reach out via email to have a further look internally?
It's ok. You can reach me by mail
Hey @jetlee! I just sent you an email, so make sure you get back to me, when you get a moment.
I am unable to upgrade my account. Every time i try it says "account is managed externally" and i keep going around in circles. I currently dont have enough space for my content and work. I also tried to contact dropbox and only managed to get through to support once - and they were unable to solve it. Help!
Hi @daniellat, how are you today?
You mentioned that you've already contacted our Support. Would you be able to send me your ticket number reference, so I can locate it on our system?
Keep me posted!
it was in online chat and the transcript wioth number never got sent to me so I have had no way to follow up
I am having exactly the same issue - I have an expired and removed Google subscription - expired last week - and can't upgrade directly and can't get Dropbox support as I am now not a paying customer (even though I want to be!)
Hello,
I am unable to upgrade my plan using the Dropbox.com website. My subscription with the Apple App Store has already expired, and I do not want to upgrade through Apple. I keep getting this error message: "Your plan and billing information are managed externally." How can I upgrade without using the Apple App Store?
Hi all, could you please clear your browser's cache and/or try another browser and let us know if you still get the same error?
If you do, would it be OK if we send you an email to investigate further?
Yes, please email me. [removed per the Community's Guidelines]
I have the same problem with "Your plan and billing information are managed externally" can you please open a ticket for me too?
Hi Walter,
I used a different browser, and still get the same error message: "Your plan and billing information are managed externally." You are welcome to send me an email. Thanks...
I too had a subscription via my Apple Id/iPhone and when I try to cancel the subscription and upgrade to my previously expired subscription plan, it says the same things i.e. Your plan and billing information is being managed externally.
I canceled the subscription on my phone thinking the browser would let me choose another payment method but it doesn't.
How do we reach your support team? There is no direct email where we can share our concern. This is ridiculous! It's not a free service after all.
Can you or someone please log a ticket for us all or share the direct support email ID and update us what needs to be done here?
I see this post has been 3 weeks old and nobody has found a solution to this and neither did your experts have recommended anything useful, unless I missed reading it.
Guys you need to step up!!!!
Hey @Cheridragul, @Zedgame, @Dallal, @daniellat & @nickdrop - I've just sent you all an email, so please have a look at your inbox and we'll take it from there.
Hello
I am having same problem. Trying to upgrade to plus and getting the "Your plan and billing information are managed externally" error.
Have tried multiple browsers with cleared caches.
Would love some help!
Hey @JFJ & @Gary18, thanks for the nudge here.
I've just sent you both an email to investigate further, so please have a look at your inbox and we'll take it from there.
