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Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account. Can't login. Can't get a call from Dropbox unless i login first and request a call. Vicious Circle and looping

Can't reset password. gets an error. But flashes so fast can't read the error.

How do i get a dropbox human to talk to?

This is enough to make me close my accont and move my files somewhere else.

Dale

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Rich

@dperonteau wrote:
i have been trying to login to my account. Can't login.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support

How do i get a dropbox human to talk to?

Phone support is available for Business accounts and is accessible via a callback initiated from your Admin console. If you're unable to access your Admin console or you're not on a paid Business plan, then all support is handled through the Support page linked above.

If you are on a Business plan, open a ticket using the above information and replay back here with your ticket number. A Dropboxer might be able to check on the ticket for you.

Hannah

Hey @dperonteau, thanks for bringing this to our attention.

Do you have access to the email address associated with your Dropbox account?

If so, I'd suggest you open an incognito/private browsing window, to try and reset your password from there.

Let me know how it goes.

dperonteau

That is what i would call bad service. If i provided my clients with an answer like yours above, i would be out of business.

Thanks for nothing.

Dale

Mark

@dperonteau you've not really given anybody any info to work on here though.

martinware

Has anyone managed to get any sense out of any of the Dropbox contacts or people????

I've explained at least three times now that the person who set up dropbox has left and whilst I know the email address used I haven't a clue about the username or password.

I've explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address.

And they the circle starts again.

Rich

@martinware wrote:
I've explained that the email address is no longer accessible - so I can change the unknown password because the auto reply goes to the unaccessible email address.

And that's the issue. Without access to the email address, there's no way to gain access to an account. The email address is the only way to receive the password reset information. Your best option is to try getting the email address reactivated. If it was a company email, your IT group should be able to reactivate it or set it up as an alias for another employee. You can then reset the password for the account, then sign-in to it and update the email address.

https://help.dropbox.com/account-access/lost-email-access

If the account was on a paid subscription you can request that the billing be canceled. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

DannyBoy23

I've added a secondary email to my Dropbox because my primary email will be terminated in the coming months. (My decision).

When I have tried to reset my DB password using this secondly email, I receive no email inviting me to reset the password but I am still able to reset the password using my soon to be terminated primary email.

Ideally I would like to delete my primary email and just use the new email.

This is becoming more complicated than I thought it would be - please advise.

Many thanks.

Mark

Hi @DannyBoy23

You need to remove the secondary email and then add that as your primary one - that way it wont send to other accounts etc.

DK57

I have years worth of photos under FSmail.net and cant access that email as Freeserve doesnt exist any more. I also cant access any codes sent to access my drop box. I have set one up under Gmail.com but again cant find anything to help transfer my photos? Dave

Megan

Hi @DK57, welcome to our Community!

I understand your concern over your files on your account.

In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account.

Do you have the desktop app installed on your machine by any chance, and signed into that account?

Let me know more!

DK57

Every time I try to sign on it says it will send a reference to my Email (FSMAIL.net) and I can never read it to respond 🙂

Thanks Megan

Ive replaced my Ipad but I may be able to try and access my old one which has the App on it. Dave

New_member

Hello, I wanted to login into 3 of my accounts. Sadly, I couldn't. Dropbox send me security codes, but the problem is that these emails are very old and were deleted. I made other emails with the same name and pick "send new code", but I didn't receive anything. What can I do?

Megan

Hi @New_member, let's jump right into this!

When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article?

Let me know more, and we'll take it from there.

New_member

Hello, @Megan. My last time accessed my other Dropbox accounts was I think 3-4 weeks ago. The account, that I'm writing from right now is my main account. This is the only account that I didn't have a problem with. The problem is with the 3 other accounts. I made a mistake while I was writing my passwords, so Dropbox sent me codes for them. Codes that I haven't received, because my email accounts are old, and also deleted. After this situation, I made new emails with the same names, but again, I haven't received anything. Now, I'm going to check this article and I will let you know if the problem still exist. Thank you for the respond. 🙂

New_member

Hello, @Megan. I checked the article, but I didn't see anything I haven't done or read. I guess, I can't use them anymore, although I have these Dropbox accounts for years. I have used the same device since 2019, even though I had these accounts before buying this device. Recently, I deleted the Dropbox app for 3-4 weeks I think, and today I downloaded it. It's easy to proof that these accounts are mine, because I have mostly my pictures in all of them.

Megan

Hi @New_member, would it be okay for me to reach out via email, in order for us to have a closer look into this together?

New_member

Thank you for the respond, @Megan. Yes, it'll be okay. Should I write my email here?

Jay

Hi @New_member, I've sent you an email, please could you reply to it as soon as possible!

Yusufi123

Hi all

I am unable to receive any kind of email from the dropbox, like reset password email or verification email, I have already checked in junk folder and have added no-reply@dropbox.com to my address book. Please suggest, I have lost total access to my account.

Megan

Hi @Yusufi123, how are you today?

Can you also try requesting a new password reset email, using a different browser than the one you're currently using?

Thanks a bunch!

Yusufi123

Thanks for the suggestion, but it still doesn't work.

Previously I had been trying with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

Please suggest something else if possible.

Thanks

Hannah

Thanks for the update, @Yusufi123.

Would it be okay, if we reached out to you via email, so we can investigate this internally?

DK57

Its on my old tablet. I can try and access but it was throwing a hissy fit on a regular base so I wasn't very successful with it but I will try again. Dave

AleVilla

Hi Community:

I am not receiving a password reset email, it´s not in spam folder neither. Any suggestions ?

Thanks.

Megan

Hi @AleVilla, thanks for bringing this to our attention.

In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

Do you have any other devices connected to your account?

Keep me posted!