I tried to log into my account , but cannot log in, there is an error message as below :
Can you please help me solve that problem ?
Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>
Thank you in advance
Thanh
As a temp measure can you use your backup codes?
Do you still have the number / phone?
https://help.dropbox.com/account-access/issues-two-step-verification
I do not have backup code.
I'm still using my phone, but the problem is they do not send message to my phone (a Vietnamese location)
You were given backup codes when setting up the account - you have to tick to confirm you received them when setting up. You cannot proceed without them. Once you get back in download them immediately. If you ever lose your phone etc. and thus cannot receive texts there is no way, at all, to get around that without the codes. Your account becomes permanently lost.
If you dont have them and its still not working you need to contact support. Do so via www.dropbox.com/support. Do so while not logged in (possibly via an incognito window).
I already asked the dropbox team support for this issue. Thanks
Hi,
Hope you have a good day!
Whenever I try to log into my account, it shows as below even though I have never changed my phone number or anything.
Please kindly help and show me to resolve it.
Thank you!
The same problem to me. I already sent email to dropbox team support. Let see how they solve this problem
Hi everyone, I’m sorry to hear you’re having this issue.
@Quangkhai, have you received a ticket number from our support team? If yes, please send it over to me.
@biwaien123, can you let me know from which platform are you trying to sign in to your Dropbox account, when receiving this error? Is it on www.dropbox.com or are you trying to link a new mobile/desktop device?
Can you please switch browsers and let me know if you still see the same error?
Hi Nancy,
Please see below for my ticket number.
Ticket #19556511: DB: Cannot log in dropbox on PC or Web
Thanks,
Hey @Quangkhai, thank you for the ticket number!
I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know.
I hope this helps!
Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!
No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !
Oh no. My data!!! 😓
Hey @Henry-84 and @biwaien123, thanks for your comments here.
Since @Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?
Hi Hannah ,
My problem is solved. Thank you so much for your help.
Regards,
Quang Khai
same with my account.
===
I tried to log into my account , but cannot log in, there is an error message as below :Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>===
Anybody can help.Thank you in advance
--Minh
chào bạn, mình cũng bị cùng một vấn đề
vấn đề của bạn đã được giải quyết thế nào thế ạ?
Hi @VJSC Staff, I'd be more than happy to help!
Does this happen to all of our platforms, when you try to sign into your account? Can you send me a screenshot of the error you see too?
Keep me posted!
You should email the dropbox team support and then they will instruct you how to solve the problem.
They may ask some questions to verify your account and then they will turn off the two-step verification.
Khai
Hi ,
I am having the same issue.
When I try logging into dropbox I get message as below. It was working fine 10 days back I never had an issue. All sudden now I am getting below error message.
I do not have backup code; Dropbox is not linked to any device. I do not have backup phone number. Please help! my ticket #19908374 Larry was looking into this issue none the of steps is given works for me . Please help!
Suneetha
Hi @LRoche, I’m sorry to hear about this.
In order for our support agent to keep looking into your case, I’d strongly suggest replying back to them in the same email thread.
Since they have more account visibility than we do on the forum, they’ll be able to further help.
We've also left them an internal note, so that they know you've reached out to us here.
Thanks
Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.
Two-step verification text message couldn't be sent. a href="/help/364">Help</a>
I dont have backup code, but I'm still using my phone, but the problem is they do not send message to my phone.
I already asked the dropbox team support for this issue but they close the case without any solution.
Hi @stefansant, thanks for bringing this to our attention.
It looks like it's redirecting you to this page on our site. Do you still have two-step verification enabled on your device?
Is the phone number on your account up-to-date, if you recently changed it?
This will help me to assist further!
i never change my phone number ,
when login always appears this notification
Hi @stefansant, you mentioned that you have already reached out to our support.
Could you send me the ticket number, so that I can locate it on our system?
Ticket #21073669
Hi @stefansant, I’m sorry to hear you’re still having this issue.
I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this.
If you check your current ticket, do you see an option to open a new one perhaps as a follow-up?
i have created a new ticket but no reply
Ticket #21115623
