For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
@Megan
I dont know if its public provider or private domain. Outlook is used at my university.
my junk/span folder is empty
Also mine. I haven't a spam folder.
Hi @GB13, I can see that Hannah sent you an email a few days ago, in order to investigate further.
Were you able to have a look into this, and respond back?
Not really,
Apart from the tons of letter that I got for earning a new rank on the Dropbox Community, I received a letter from Leah with a ticket that my issue has been marked as solved, which is baloney.
Hey @GB13, does it give you the option to respond back to Leah (in order to continue troubleshooting your request), or maybe send a new email?
Thank you @Megan! You solved my issue!
For all: In my case, it was my fault because I had the address wrong!!!
Okay, I will reply to Leah.
Its beyond me that I receive all notifications, tags and rank promotions except the verification mail
Hey @Annarita Battista Pleasy , I am glad I could help!
Also, @GB13 please respond back to Leah, in order for her to look into this and see how she can best assist you.
Hi @Megan, having same issues, i cannot verify my new email address, the email never get to my inbox, I have already try all the options in this forum, as follows
- Cehcking spam folder
- From diferente browsers
- From private / incognite window
- Add contact no-reply@dropbox.com
With no luck, I saw you could help to solve other this issue, very grateful if you could address me, it is very important for me to be able to change the email of my dropbox account.
Can anyone help me please !!
Hey @leo2302, sorry to see you're having trouble receiving the verification email.
Can we actually reach out via email, so we can look into this?
