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Shared folder between two premium account

I'm using java SDK 4.0.1 and the sharing function doesn't work correctly with a premium account dropbox.
From the original account, my folder is correctly shared with the user, but he can't see the folder.
If i use a free account there is no problem.

Any idea ?

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Greg-DB

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
the full text of any error or unexpected output, a screenshot of the unexpected result/behavior, etc.

Feel free to open an API ticket if you'd prefer to share privately.

infra

To reproduce :
Have two "standard" paying accounts
Use the java 4.0.1 SDK
Now just use the 'AddMember' method and pass the email of the dropbox premium account you want to add to the folder.

On dropbox the folder is marked as being shared with this premium account but the user has no access to it.

The same operation works between a paid account and a free account but not between a paid account and a paid account

Example code for sharing :

public void shareFolder(UserEntity user, String folderApiId, List<String> emails) throws DbxException {
        DbxClientV2 client = getUserDropboxAccess(user);

        SharedFolderMetadata folderMetadata = getSharedFolderMetadata(client, folderApiId);

        List<AddMember> members = emails.stream().map(email -> new AddMember(MemberSelector.email(email), AccessLevel.EDITOR)).collect(Collectors.toList());

        client.sharing().addFolderMemberBuilder(folderMetadata.getSharedFolderId(), members).withQuiet(true).start();
    }

Greg-DB

Thanks for following up. To clarify though, can you show me what you're seeing exactly when you say "but the user has no access to it"? I'll need to make sure I understand exactly what result you're seeing and where to make sure I can reproduce the same thing and investigate this.

infra

On the main account, used to share documents, we can see that the folder is shared with the user xxx@yyy.com

However, the user xxx@yyy.com does not see the folder in his space.

Здравко

Hi @infra,

In spite the user xxx@yyy.com can't see the folder in his space, can the same user find it out in his shared folder list here? Check this out. 😉

Hope this helps.

infra

No sorry, the folder is not visible in the "share" section of the account xxx@yyy.com

Здравко

In such case, the only reason can be you have set different email in 'emails' parameter that the one you're exploring. You may have added or remuved some letter/digit or incorectly set some symbols (digit zero and letter O looks pretty similar on some fonts for instance). 🤔 Make sure there are missing such mistakes (it's possible file/folder to be shared even to non existing account without error).

Good luck.