I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Hey there @BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.
May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?
Thanks a bunch, Bernd!
@Hannah @Walter I did everything that I was asked to do in the email that was sent me and it said to reply when I had accomplished all of the steps and the ban on my account would be lifted. I have not heard back from anyone yet though and the ban still exists. Is there someone else I can get ahold of or is this an issue that you would be able to help me fix. Thanks for all of the help.
Hi there,
I'm using the basic account and got the same issue. Could you support and solve that problem for me?
Thanks and best regards,
Hung
Hello there,
I've got the issue as subject above. Could you please help me to be able to share files again.
Thank you,
Hi @hungnv, welcome to our Community!
I just sent you an email, in order for us to have a closer look into this.
See you there!
I’m having the same issue for several days now. Can you help me about it pls?
Hello there @eserunsalan , sorry to hear that.
There is a chance that your shared links have been banned.
Can I reach out to you via email, so we can investigate further?
Let me know!
Sure.
[email address removed per the Community's Guidelines]
Thanks so much @eserunsalan - you've got
Same issue for me, only attempting to share one folder. Of course made several attempts when troubleshooting, but it errors out every time.
Hi @v2v2, have you tried waiting a full 24 hours before attempting to share the folder again?
Walter - am having the same issue. Can you please email me with whatever the solution was?
Sure thing @jmoran1991 - you've got
Thanks - I received your email and responded that I was the owner of this email address. I'll look forward to the assistance to resolve this issue.
Seriously Dropbox, when there are 5 pages of the same issue - do you think you could post a fix, we are having the same problem for some users-and no they haven't sent multiple invites.
Can anyone help?
Hey @martychaos, we appreciate your feedback here.
Are you referring to members of a Dropbox Business team or just Dropbox users that you know?
Can you have them reach out from their own accounts, so we can assist them?
If they have paid accounts, they can alternatively reach out to our support team directly.
Hi Hannah,
these are members of our DB Business team.
I can get them to reach out- but if there's a fix I can document it will save me and the users time?
cheers
Marty
Hey @martychaos, happy Thursday!
I'm afraid that if they have an active ban on their account, only our Support can help them.
If they could open a ticket directly with our Support, that'd be ideal. If not, we're here to help.
hi,
i am having the same issue - i havent created any new shared any folders for the past ~2 years. could anyone help me out with this?
Hey there @daviswong, thanks for joining the discussion here and sorry to hear about this.
I've just sent you an email to look further into this, so please have a look at your email's inbox and we'll take it from there.
Thanks!
Hello, I have the same issue on my account.
Could somebody have a look please ?
Hi anonymous, I'd be happy to help!
I just sent you an email, and I'll be glad to continue troubleshooting with you there.
See you!
Hi Megan!
I'm having the same issue, can't share a folder. My partner and I, bought, have enough space in our accounts for the folder.
Could you help me?
thanks in advance!
Hey @darenas19, sorry to hear about this.
How long has it been since you first got this error? Did you get an email from Dropbox informing you that your shared links were banned in the past perhaps?
If it's been a while, would it be OK if we reach out via email to investigate further?
Hi Walter
How long has it been since you first got this error?
Did you get an email from Dropbox informing you that your shared links were banned in the past perhaps?
Hey @darenas19, I just sent you an email, so we can look into your issue.
Just get back to me when you can!
Buongiorno,
quando cerco di condividere una cartella trovo il seguente errore da mesi:
'Hai raggiunto il limite di inviti che puoi inviare in un giorno. Riprova fra 24 ore.'
Come mai? Premetto che non ho file protetti da copyright nella mia cartella.Vi ringrazio,
Alessandro
Ciao @Alessandro De Filippis, mi dispiace per questo!
Sembra che la tua capacità di condivisione sia stata temporaneamente bandita. Potrei inviarti un'e-mail, in modo da poter dare un'occhiata più da vicino a questo?
Tienimi aggiornato!
PS: ho incluso una traduzione automatica del mio messaggio, mi scuso per eventuali errori che potresti trovare.
--
Hi @Alessandro De Filippis, sorry to hear about that!
It sounds like your sharing ability, has been temporarily banned. Would it be okay for me to send you an email, in order for us to have a closer look into this?
Keep me posted!
PS: I've included an automated translation of my message, apologies for any mistakes you might find.
Me too 😞
Seems like this is a common problem for which we need a better way of solving. Can you help me ??
John
