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I discovered some unknown files in my account. Are my files compromised?

Help, please.

I checked my account as had received an email saying storage full. Only have a basic understanding of Dropbox so didn't even know I had this! When I looked at the photos section, I discovered several photos of personal docs, eg passport, which belong to people unknown to me. Does this mean that the security and privacy of my own photos have been compromised?

Thanks,

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Hannah

Hey @WAS48, how are you today?

Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email.

About the photos though, do you know their exact location in your account?

Which folder are they in, is it perhaps a folder you're sharing with some of the people in them?

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Mark

Hi @WAS48

If you've never used Dropbox or knew what it was chances are that somebody else has accidentally set an account up in your email. When you've then followed the links and logged in you'll have their data. Sadly there is no way to know who it was supposed to be with.

WAS48

Thanks, Mark.

I have been using Dropbox for sharing large files between colleagues (almost always in response to a request to do so) but wasn't aware of the other 'services' offered , hence no idea about storage. The pics 'stored' in my account are from more than one person. Whilst I can delete those and have no intent to mis-use them, I am far more concerned about whether or not pics stored on my laptop are stored in Dropbox's storage. More logically, it would only be pictures shared via Dropbox? Less of a problem if the latter but certainly is if the former. How can someone else 'accidentally' use my email address? Doesn't the system say 'already in use'? Thanks.

Hannah

Hey @WAS48, how are you today?

Regarding someone else using your email, since a Dropbox account (yours) already exists, no one would have been able to sign up to Dropbox using your email.

About the photos though, do you know their exact location in your account?

Which folder are they in, is it perhaps a folder you're sharing with some of the people in them?

WAS48

Dear Hannah,

Thanks for your reply which has enabled me to work out why these pics are in my Home - Photos - folder. You are right - they were shared with me through someone else (although they shouldn't have been!). Anyway, I am now reassured that my own pics have not been shared in this way and am thankful for your reassurance about access to my email address. I'm not over-IT literate so it takes me a while to work things out and even understand answers to queries but am content now.

Thanks again,

WAS48

NPNN

When I clicked on my Dropbox, under the Activity tab, I see several files I did not add. They were added in a time frame when I was not accessing Dropbox at all (I was in a meeting). Here are the files I don't recognize:

Photos.sqlite (folder)

Photos.sqlite

Photos.sqlite-wal

Photos.sqlite.lock

search (sub folder): graphDataProgress.plist, psi.sqlite,psi.sqlite-wal, seachMetadata.plist, searchProgress.plist seachSysteminfo.plist, synonymsProcess.plist, zeroKeywords.data

Any help understanding what this means?

Hannah

Hey @NPNN, thanks for reaching out to our Community.

These seem like some kind of system related files, but let's look into it.

Do you see any unknown devices or web sessions connected to your account in your security page here?

Also, if you locate one of those files and check the version history, do you see it's added from one of your own devices?

NPNN

It's all good! Thanks for answering.

Hannah

Happy to help, @NPNN!

If you need anything else, just give us a shout.

Have a great day!