Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]
Thank you for that Monique!
I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there.
Talk to you via email soon!
I have a Dropbox Plus account in good standing, which I use every day. On Friday it was suddenly disabled without warning or explanation. I contacted support three days ago, but I still have no answer. Hence I can't access my account and my 1TB + of files.
This is very worrying and distressing. How can I find out what has happened? More importantly, how can I get my files back?
It is shocking that so many long term paying customers are having the same issue, and are unable to get a response from the Company. I always thought Dropbox was a respectable company, it looks as if I was wrong.
Yes, it seems they are arbitrarily closing accounts , I have been a customer for years, I have an annual paid subscription with at least three months left. Then suddenly on Friday ZAP! my account was disabled with no warning whatsoever!
It is certainly way short of "best business practice"!!
That is very unfortunate, I am sorry to hear that. I did wonder if there was a TOS issue, but I checked their Terms of Service which are very vague, and I can't see anything there that I could have violated. However, I will have to wait and see.
Also, there is no warning about reviewing the TOS when you set up the agreement, do they not have a duty of care to do so if you could risk losing everything
The maddening thing is that they actively encourage you to put everything on Dropbox, to "save space", so many people will not have made back ups. That is NOT good practise if they have such a ruthless moderation policy.
Good luck
Thank you, I didn't mean to speak out of turn, I am just quite distressed by the situation
i need help to restore to my account, i get a message that my account is "disabled' when i try to login ... i have been using my account regularly i have tried to reset password... does not work... i have sent many requests to support ( 4 tickets) but no response, requested help from dropbox twitter support....still no response and all have been done in incognito mode.. but absolutely no response ......this is really frustrating....if anyone can help..?!?!?!?
I tried logging in to my dropbox today and for some reason my account got disabled but I did not even get a reason for why this happened. I do not know what I did wrong as my dropbox only contains family pictures which doesn't go against TOS will there be any way for my account to be activated?
Si it seems the same thing is happening to a number of people, and none of us can get help from Dropbox Support? What on earth is the problem? Can one of the Moderators provide some advice?
Hello community!
My account (2Tb) blocked two days ago with all my 20 years design projects archive without any visible reasons, notifications or emails. Most files saved only in cloud, not local and in result I don’t have access to my files and I don’t have local backup. When I try to change my password I received a message “Sorry this account is disabled.” Dropbox app on my iPad and iPhone is automatically logged out.
I made new account for writing this question.
I’m in shock, I think a lot about reasons why it may happens, but I don’t have any answers and ideas.I sent two questions (in two languages) to Dropbox Support support@dropbox.zendesk.com but nothing.
What I need to do to activate account?Help me please.
My main account for dropbox was disabled today out of nowhere, so im using this account to voice my concerns. I pay my auto monthly subscription on time, I am very active on the app and haven't violated any terms. All of my important school documents, life-time memories and photos have been taken away and I have no way to get it back. When i try signing in or changing password (Which is the only option i get)... i see "Sorry, this account is disabled. " How do i contact support? I've tried calling, everything so far is a dead end. Where do i get a ticket to be assisted to?
Please help.
Hello, when i try to log in into my 'main' dropbox account it says "This account was deactivated".
I got no email with any information about that, and cant find the reason why it was.. is there anything i can do? Or someone to talk to?
my account was disabled and I cant get any help! Ive sent an email on the complaint page but have not heard anything. My files are not accessible. this is horrible. I am emailing from a different account as I cannot even log in to make the complaint.
I have a similar problem, I am an active member and I have 2 accounts, they closed my most important account [personal information removed per the Community's Guidelines]and I want to recover all my documents, I did NOT receive messages that my account would be closed. Please help, the information in this account is very, very, very important.
My account has been disabled across all devices. I suspect that some files I recently uploaded somehow violated the terms and agreements triggering the action. The recent files where off some thumb drives that I was consolidating and uploaded them to Dropbox. I spot checked some files but did not see any content that would trigger the event.
Note that the issue is with a different account that I have been using for years (early adopter) and have many records archived. I created a new account to access support.
Once I can get access to the account in question, I will remove the recent content, review it in depth for issues. Other options are to have the Dropbox admins delete the recent content as I have a record of the root file.
Thoughts and comments welcomed.
Jack
Jay. Not going to put the effort in recovering the files after reading post from other users about this issue. I use the Windows App to sync the files so I do have local copies. Just annoying that DropBox just disables the account without warning/notification and without giving a grace period to rectify the issue/violation.
For all others; Not all cloud services are created equal. I know, I have been in IT for many years and have migrated many platforms to the cloud. I trust most but not all. My recommendation to all is if you are storing important documents to cloud storage, ensure you use the service associated app that syncs files to your local storage. That way, they are "backed up" and available offline.
Jay: Please cancel my accounts
No warning emails.
No time to have time to recover your files.
Without warning, you allow yourself to deactivate the account of those who have been paying you for years.
I have had Dropbox for more than 10 years with the account that you had been disabled and I still think that as a service it is excellent and has many excellent features, so much so that I have created accounts for more than ten companies of my clients.
Unfortunately, the situation is different when I think about how you are managing me and the many other people who have seen their account deleted without warning.
It seems absurd to me.
Hi Dropbox team! I've experienced the same issue. My account has been disabled and I wanted to see if I can recover my files. There are some important files in there. I access my Dropbox regularly and paid for business membership. I'm not sure what went wrong.
I've raised a ticket a few days ago and wondering if you can advise me further about my case. My ticket number is #13494947.
Thank you very much in advance! 🙂
Hi .... I faced the same situation. The account was suddenly disabled and I really urgently need to get back on.
I have got ticket number Ticket #17131565. How long will it take for someone to contact me?
Thanks a lot.
Hi @j4kconsulting, I can see that a support agent has replied to your ticket, please could you check their reply and respond to them if you have any further queries.
My account is disabled by DB. How can I get the files that I kept in my account
back?
Hi Kenny; Your account was closed, possibly due to a violation of Dropbox's Terms and Conditions or extended inactivity, possibly exceeding one year.
In any case, I believe the best avenue for assistance would be to reach out to Dropbox support via www.dropbox.com/support
They may be able to help you with the issue
Hello,
can somebody please tell me why my account has been disabled after i paid for subscription a month ago?
