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Checkbook App Dropbox Backup Error

I have been using the Checkbook+ app on my iPhone for approximately 3 years now. I tried to backup my data to Dropbox last night and received an error message “expired access token”. I do not want to lose this data as I do not use a paper check register. When I originally began using Dropbox and Checkbook+, my email address was a “cableone.net” account (which Sparklight has since discontinued) and I had to create a new email address through gmail. I’m not sure if this could be part of the issue, but I am in desperate need of a fix or workaround.

Thank you so much for any assistance you can provide.

Selena

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Comments

Rich

@Jesecourt wrote:
I have been using the Checkbook+ app on my iPhone for approximately 3 years now. I tried to backup my data to Dropbox last night and received an error message “expired access token”.

You'll need to reconnect the app to your Dropbox account. Unfortunately that isn't something we can help with as that's a process that's done within the Checkbook+ app itself. You'll want to reach out to the support group for the app.

Jesecourt

Unfortunately, I haven’t been able to find any support help for the app. The email address given to report issues is no longer in service.

Greg-DB

I'm sorry to hear about the issues you're having with this third party app, as well the trouble contacting the makers of the app. For reference, it sounds like the app is not handling short-lived access tokens properly. This is something that the third party app would need to be updated to handle. If the developers of this app are having any trouble with the Dropbox API itself, they can reach out to Dropbox developer support directly with the relevant technical details.

Jesecourt

Unfortunately it looks as though they have not updated this version of the app in several years. I’m really not sure where to go at this point.

Greg-DB

As long as the app allows you to re-connect the Dropbox account, you should still be able to use the integration for up to four hours at a time. Also, any data in your Dropbox account should still be there and accessible to you via Dropbox directly, e.g., www.dropbox.com, though that may or may not be useful depending on what format the app used for the data.