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How can I disable the captcha on signing

Hi Greg,

I just encountered some problems with our selenium testing, it seems our signing for our app just recently aquired a captcha. captcha is good for security but bad for automation run .

Is there any account or any test environment, we can use for our application testing where we dont face captcha issue.

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Greg-DB

Dropbox does have an abuse detection system in place to detect and prevent automated logins to help protect our users against account compromise. It uses a variety of factors to decide whether or not to display a captcha, so whether or not you see it may vary over time.

Unfortunately though, no, Dropbox doesn't provide a way to bypass the captcha for testing. We'll consider it a feature request.

Apologies I don't have a better answer for you!

kevindh

Hi, I am working in a company where we provide the dropbox to every user for back up and if needed we also buy the space. But my bad that whenever i create forwarder and try to setup the dropbox as a security captcha is coming. What i found is its not fully responsive sometimes it takes more than 30 min to get rid of captcha. And its good to have security but its need to be quite responsive. Thanks

ifedapo

You may login with Google to avoid captcha. Works for me

Bachata

Thank you! Thank you! Thank you! This also works if you sign in with Apple too. That 10 minute long Captcha is ridiculous!! I'm all for security, but I'm also for efficiency. Taking 10 minutes to log in every time is absurd!

skidooer_31

I tried that but i get an error and it just won't allow my ipad to connect with dropbox. Keeps getting the error dropbox/captcha is needed to authenticate the connection. I've done just about everything i could think of to eliminate this. From deleting my dropbox account and my avg and my other firewalls. Still no good.

skidooer_31

I've tried to go in thru apple also and still all the same error on my ipad. dropbox/captcha required for authentication. I may as well delete dropbox. No problem uploading to it but no way to connect it to my ipad and i've neveer had this problem before.

skidooer_31

Hi:

I've tried to sync my ipad to dropbox and i keep getting the same error. Dropbox/captcha required for authenication. I've deleted dropbox and reinstalled it. Having to replace all my files again. I've also switched off evrything i could under microsoft and goodle security. I deleted my antivirus and still the same.

Greg-DB

@skidooer_31 For help with the Dropbox sign in process please reach out to support: https://www.dropbox.com/support/

skidooer_31

I've already sent this complaint to Dropbox and i still didn't get any reply other than yours. So now your sending me to support again. Like i said there is nothing in support to answer my question. I only want to be able to connect dropbox with my ipad. If no one can tell me why this is happening then dropbox ain't good for any use i may have.

skidooer_31

I can use dropbox to import my material but i can't export it when i need it. Says my browser for dropbox is required before allowing a transfer. I've tried 3 different browsers and i still have the same problem. About ready to delete it for good.

skidooer_31

i have tried to contact support but their support is a joke. No one to explain my problem to and no one to email any info to. Simply sucks and they are trying to get me buy there other software. Not bloody likely is that gonna happen with the problem i have. Come outta the closet dropbox and get your s....t together.

skidooer_31

you apparently didn't understand what problem i'm having. I can upload to dropbox without any issues, it's when i try to export it that i have the problem and captcha is the problem. I've tried to contact support but my problem but that's easier said than done. I've been 6 weeks now since i started having this problem and there apparently isn't anyone with dropbox that can help me solve my problem. I'm sorry but that's just not good enough. I'm forced to use google drive to store my files and get them into my ipad when i need them. So it looks like i'll be discontinuing my issues with dropbox.

Mark

@skidooer_31 I think actually the issue is you've posted on a thread in a forum dedicated to people building and developing apps within Dropbox, not, as I suspect the issue is, with just the bogstandard Dropbox ones. As such @Greg-DB was right to point you where he did as he cannot assist with it at all - he is from the team helping other people developing apps, not, developing Dropbox's own.

Your best bet is start a new thread, or, find a relevant one which isnt in the API area.

skidooer_31

I tried to start a new thread but to no avail. I feel like i'm being danced around here. Why is this so complicated to do to just reach the right people who may be able to assist me?