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Tags not showing up?

One of the people who has access to our shared folder added tags to images within a folder a few days ago. I am ready to finish up a project based on those tags, but I cannot find where the tags are and searching my tags does not show up anything. The tags themselves show up in the search bar, but no images. Next to the images, it says the last edits to the files were by the person who tagged them. I watched him tag everything myself, too. We were both using Dropbox on our desktops. Why can't I search for the tags? I tried another browser and clearing the cache.

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Mark

Unfortunately tags only work if created via the Dropbox website: https://help.dropbox.com/files-folders/sort-preview/dropbox-tags

They do not work if created on the computer itself - that information does not sync.

roxyazar

Hi Mark! I should've said that. We did it through the Dropbox website. He opened the link I shared with him and added the tags.

Mark

Link?

Does that mean you sent a link to him which was read only? As in its not a share? As such it would only update on his account and not yours.

Are the files inside a shared folder at www.dropbox.com/share - note that wouldnt send a link

roxyazar

It is shared with him and he can edit/add things to the folder. He is one of 4 members who can access the folder and edit/add.

Megan

Hey @roxyazar, welcome to our Community!

Can you try searching for an example tag and sending me a screenshot of the results that come up?

Thanks, I appreciate it.

roxyazar

Yes. Today it is working once in a while I will show you a screenshot, but I don't understand why it only works sometimes. I will search for the same tag and have it not show up, then try to search it a few times again and then maybe the tags will show up. I dont know why this is happening. I have tried using the # sign and without. It doesn't seem to make a difference. The bottom shows the one time it worked.

Screen Shot 2021-12-20 at 11.09.41 AM.png

Screen Shot 2021-12-20 at 11.05.29 AM.png

roxyazar

Update: I tried both Google Chrome and Firefox and had the same results, but randomly today Google Chrome is working to find the tags. I'm not sure what I did differently.

KA2022

I have organized photos before using tags (#football for example) but now the tag option isn't showing up?

Megan

Hey @KA2022, how are you today?

Are you using a specific browser to do that? If so, could you try a totally different browser, or an incognito tab on your current one?

Keep me updated on the results!

KA2022

Tried in an incognito Chrome browser and the tag option still isn't appearing?

Megan

Hi @KA2022, thanks for the screenshot!

Do you see the option to # Add a tag in the right-side panel?

Rich

@KA2022 wrote:
Tried in an incognito Chrome browser and the tag option still isn't appearing?

Chris1223

Hi, I added tags in dropbox inside a photo folder, then I copied the photos to a share folder where I want to share with another group. The copied photos in that new folder are no longer showing tags. What happen to the tags? Shouldn't the tags I added show on global level? By the way, the original photos with tags I created I can see the tags are there. Any thoughts?

Megan

Hey @Chris1223, welcome to our Community!

I tested it on my end too. If you copy the content to a different folder, then the new copy doesn't inherit the tags of the initial file.

It only does if you move the folder.

I hope this helps!

Chris1223

Hi Meagan, thanks for checking, the main purpose of using dropbox is to create a library of photos, we want to add keyword and tags so we can do search and share by copying photo to a new folder. It doesn't make sense to re-tag after initial tagging.

Any chance Dropbox will update this feature to inherit the tags of the initial file soon? I think this will add great benefit for many users like us.

Megan

Hi @Chris1223, we don't have a time estimate as of right now.

In any case, your feedback regarding this has been very valuable and I will pass on your comments to the relevant departments so that we can further improve our product.

Sharon-at-trellis

Hi, I have recently persuaded our team to add tags to the best photos that we have in our team folder - we have thousands. So everyone has taken the time to do this but when I search using the tags either nothing shows up or only a handful of images. I have tried using Dropbox online and on the desktop app I have used different browsers and incognito tab but still not working. It is getting really embarassing!

Hannah

Sorry to see that you're having trouble with the tagging feature, @Sharon-at-trellis.

If you manually navigate to a tagged file, do you see the tag or is it missing?

Could you send us a couple of screenshots showing this behavior, while making sure you hide any personal info on the screenshot?

Phil B 2

Hey Hannah,

I'm having the same issue. I added the files to dropbox and tagged them, then shared them with a second user giving them full edit access and the original tags aren't searchable of visible.

It was all done through the browser and both accounts are logged in.

Does it take a while for the information to pull through?

I've attached grabs from the owner account and the account it has been shared with.
Screenshot 2023-12-06 at 14.02.14.png Screenshot 2023-12-06 at 14.08.16.png

Hannah

Thanks for letting us know, @Phil B 2.

If the member with edit permissions signs in to their account from a different browser or a private browsing window, do they see the same thing?

blueskies2

I am having the same problem, same embarrassment after persuading my team...