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Suddenly can't drag and drop anymore

Orenda

So I updated to the latest Dropbox app version on my Ipad Pro 2021 (which also is updated to the latest iOS version) and now I suddenly can't drag and drop any files anymore from my Dropbox app into other programs. I changed nothing in my settings and it was working perfectly until the updates hit.

I do not get any messages, I try to drag the file from the Dropbox app to my Procreate canvas and nothing happens (it used to say "importing" and then it imported the file I dragged in).

Is there any fix for this?

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Om Gajjar

Did you tried re-installing Dropbox on your iPad Pro?

Orenda

Yes 🙂

Om Gajjar

1. On the Dropbox main page, click on the view button to open the drop-down menu.

2. Select the Grid option, and then attempt to drag and drop files to Dropbox to check if the issue persists.

TRY THIS👆

Orenda

Sadly, this doesn't work either 😞

I also tried removing the Cache, it didn't help...

Om Gajjar

I think you should use the upload feature rather than using drag and drop...

As far as I know that the drag and drop feature is new in iOS so it may result in drag and drop error but drag and drop should work in Mac or Windows PC

If an update comes in your iPad than update to the latest version and try it again.

Orenda

Ok, well, I tried that but then half of the times I get the notification that "file name is not correct" and it shows me file names like titleofpicture.jpg.icloud suddenly! I didn't add the .icloud extension? Might that extension be the problem?

Om Gajjar

Did you upload it direct from iCloud to Dropbox?

Orenda

Nope, I don't use iCloud, it just happened to be on my iPad.... I uploaded the folders and files from my Windows desktop computer into my Dropbox account/folder. and then when I got my new ipad I downloaded the dropbox app for it and started using that in the drag and drop fashion and it all worked perfectly like that, until the update of the iOS and the Dropbox app.

I also tried logging out on my icloud account on my ipad, restarted the ipad, reinstalled the dropbox app, and tried again but it didn't work either 😞

Om Gajjar

So you can rename the file name and just remove the extension of .icloud. Removing the extension should solve your problem.

Orenda

Thanks! How do I do this? And how do I prefend it from happening again? Because I did not change anything in the files....

Edited to add that when I try to rename, the extension just says .jpg and the .icloud isn't there. Also when online in my Dropbox account and on my desktop in my Dropbox folder the files just show as .jpg. So there's nothing to change....

Also, the drag and drop feature works correctly when I'm using the Documents by Readle app to get into my Dropbox account.

Walter

Hey @Orenda, sorry to be jumping in here, but could you try disabling Dropbox as a location in your Files app and re-enabling it anew?

Let me know if that helps improve matters.

Orenda

Hi Walter! Thanks for the suggestion, I found that one somewhere else online, so I tried that but it didn't help 😞

Walter

Sorry to hear this persists @Orenda

May I reach out via email to have a better look internally?

Orenda

Yes, of course!

Yesterday I fully reset my iPad (I don't store much on it, so I thought I could give it a try). I removed all apps, tried to disconnect the iCloud as much as possible (I don't use it and I'm starting to think that it's a forced connection of sorts that is causing this problem). Then I re-installed the apps Dropbox and Procreate and tried again. The drag and drop still failed, and importing/inserting a file from Dropbox into my Procreate gave me the error message of "file name "filename.jpg.icloud is invalid". So the full reset of my iPad didn't work either.... 😞

I re-installed the Documents by Readdle app and from there, the drag and drop from my Dropbox folder does still work fine! This is a total mystery to me. I just want the Dropbox app to work, and want to be able to import files (either by drag and drop or by "normal" import a file function) because the Readdle app is fine but it takes a long while to load previews of my picture files, whereas the Dropbox app almost immediately loads the previews of the files when I open the folders to see what's inside, which is much better.

I hope I'm giving enough information, but please do email me if needed!

Walter

Thanks for all the additional information @Orenda - most appreciated!

I've just sent you an email so that we can investigate further.

Please have a look at your inbox and we'll take it from there.

Orenda

Thank you! I just replied 🙂