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Why was my Dropbox account disabled?

MoniqueWill

Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]

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Walter

Thank you for that Monique!

I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there.

Talk to you via email soon!

All comments

alfa09

I already submitted a ticket few days ago and i contacted them on twitter.... no response yet, i know maybe im supposed to wait more days but i need the information in my dropbox, im so confused as in why they dont give you a warning.

drsmhb

چگpleaae be patient, they will answer soon

bogrosnounours

They answered me back vit I had to create an other drop account that subscribe fir one month $ to be abble to have 24h respond .

They asked that i respond from the e-mail of the lost drop box the their s to the e-mail associated to the new drop box account .

Waiting ...

First response took about 24 h

Waiting ...

maquiagro

A month ago I have been claiming with several tickets and I have no answer , it was disabled for no reason is You can send me an answer to that email so I can get it back, thank you very much.

I have all my work in your cloud and I pay monthly for your service

404notfound

My dropbox account is disabled, so I registered an account to log in to this community to ask for help. When I try to reset my password, the system says that the account has been disabled, I don’t know why,

There are precious memories in my account, I can’t find them now, please help me!

Walter

Hey @404notfound, thanks for joining the discussion here and sorry to hear about this.

Have you tried Hannah's suggestion to contact our Support team as outlined here?

bogrosnounours

How can you affirm that ? for what ever reason it is ... i must recover my 'digital life'

Everything is in there .
I taught i had a physical backup but their new 'space saver thing' is really invasive no?

No back up available anywhere where I had selective sync folders I have the whole drop box in one hard drive : only traces of files are there ... 99% are 'unreadable' / kind of 'corrupted'

I got no back up a i taughts it was on a synked hard drive. EVerything in my life that can be digitalised was there From Photos / personal infos to my whole company clients work infos ...everything.

I see the files but can't read them . They have it all . For what ever the reason drop box did that, there is no way i won't do everything possible to recover this.

I'm really impatient to get to understand what happened and why

bogrosnounours

Really?

Lovertoy287

How can I recover my Dropbox account that was disabled? I need help I have important work on my account.

viqhar ahmed

I have a paid subscription to Dropbox and i had paid just 5 months back.

I am a dropbox user since 8 years.

3 days back my dropbox account was disabled without any email or notification.

I am not able to login to my account and there is nobody to reply to my tickets in the Dropbox Support.

I feel cheated for both the money i am paying and also for my files which i cannot access.

I am like a sitting duck without conducting my work since i no more have access to my files.

Pls help

FerasNoor

My account was suddenly disabled without any notice. I know the email and password but when I login, it gives me "Sorry, this account is disabled". Also my account was logged out from all devices. I have submitted 4 ticket requests to the customer support team and I didn't get any response yet (more than 4 days). This is an annual paid family account which has been disabled without any notice.

Is there a solution to this problem? How I can contact the customer support via phone or email. This is a critical issue for me and my family for work and school.

rodrigocz263

My firts problem is, i buyed the plus plan, open my email and decided to change my password in the same day, after that i went to login and said that it was the wrong password, so i try the "forgot my passord" and when i put my email they say exacly this"Sorry, this account is disabled." and i didn't get an email to why this happened, now i need to know to cancel my subscription in that account because my second problem was i'm from brazil and i forgot to convert USD to BRL.
Mmy biggest concern is that i can't login in to my account and i don't know why, and without login i cant contact anyone, need help because i'm still have to pay ,even without usind the service.
I paid the subscription Saturday, May 29
i will post the print of the 5 emails that i received

Need help!

Mark

If your account has been disabled that means its been terminated by Dropbox and you will not be charged anymore.

bogrosnounours

Hey

I had also been deactivated

In order to have some communication with them I opened an other account..paid one to have acces to email.support ...but really . It's a pain in the ****** but at least I'm in their service system...
If it doesn't get better faster (2 weeks now) I'll upgrade to have acces to phone support to try to understand and solve this .

Hope it helps !

bogrosnounours

Do you know how long their system keeps our files?

bcohendesigns

Hello:

I am not a tech person. I had my account disabled for no reason, and I am unable to get help. The chat is a robot, I even had to create an account for my business partner to be able to write in this forum. How can I do to get my account back?

bogrosnounours

Hello @Nash105

90 days only that they keep the files ?

I think 180 days crossed my eyes .

Personally. I will upgrade this week to have phone support . My drop box contains EVERYTHING that can be numerized in my life from personal to professional. Literaly everything.

It's their new smart sync thing that doesn't keep files on a hard drive like before . I think I should have choose local instead of that bs thing .

I always kept a physical onHD copy of my drop box .

That is very very stressful for me
Were talking about 1o years of hard work

bogrosnounours

All the shared folders with clients are accessible to them.

I had hard drive smart sync... I got 99 files kind of corrupted. Impossible to open.

Really weird

Shadownin

previously I put a post about disabling the [email removed as per Community Guidelines] account but I don't know why it has been deleted. if this is the way to solve the problems that users have. Congratulations.

Megan

Hey @mdalmeidabanelco, sorry to hear about this!

Do you have a ticket number reference, so I can have a look into this for you?

Thank you.

bogrosnounours

Hi @drsmhb

It's to this day for me. Impossible to recover anything despite few back n forth e.auls with the support ... have you experienced this recovery?

Thank you!

Stef

bogrosnounours

Ok I can understand what you're saying ... but

If there are files they consider against their policies...why simply not deleting those?

I hsbe 10 years of hard work...my whole professionsl / business and personal life is in this drop box.

Everything and I have to let sll this go without knowing what snd why that happened ?

Justin04

I’ve had Dropbox for several years without issues. One day the app on my computer has been deleted and my account no longer appears. I am sure that no one could access my physical computer. I’ve emailed Dropbox 3 times and I haven’t heard any sort of reply. I had lots of files on there. They have no helpline which is super disappointing. How can I contact them or try to recover these? Customer support is incredibly disappointing for a company like this

Megan

Hey @Justin04, thanks for checking in with us.

I moved your post here, where other users have experienced a similar issue.

Do you have a reference to a ticket number so I can look into this for you?

Thanks again!

Mark

What error do you get when you try and log on?

Jay

Hi @Andinoxxiii, thanks for contacting us.

You mentioned that you tried to contact the support team previously.

Do you have a ticket ID from the automated response so I can check our system regarding this matter?

This will help me to assist further!

Ali bouelyan

I am very active on my account I use it all the times I even have it upgraded.. For some reason my account has been disabled. Please help me.
I have opend a ticket asking for help and waited for more than a week now with no respond at all.. what should I do??
I created this new account just to post this discussion.
Error String: This account has been disabled

bogrosnounours

@Ro

2020 really ? 😳

Do you have an idea of what can be that malicious thing you ve done ?

bogrosnounours

Not sure to understand your answer.

But that's fine

Stef

Jacopo Conte

Hello everyone,

I have been opening tickets for three weeks to understand why my account has been suspended.

I went in smoothly and then suddenly I couldn't get in anymore.

I tried password recovery (although I'm sure of my password) and I get the message: "Sorry, this account is disabled".

No emails, no communication from Dropbox and a paid PRO account until September 2021.

I have now logged in with a new account to be able to post in the forum.

it is absurd that a paid account is deactivated without any explanation or communication.

As suggested, I also tried to open more than one ticket incognito without any response.

I would like some answers please,
thank you
Jacopo