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Dropbox still charges fee after cancellation,

I have already cancelled my account in January 2019 and received an email about closure. After I reviewed my credit card account today I saw 99 USD of fee is withdrawn from my credit card and I can not see the explanation because the link related with payments do not operate. I wrote an email to dropbox support today but a useless AI mail delivered. It offers a reactivation and then closing etc. Hope this will be solved without any more waste of time.

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Accepted answers

Daphne

Hey there @Ozgurc75,

Since this is a billing related issue I’d like to move over to our Support channel so that we can discuss the specifics. I’ve located your open ticket and followed up there, so please check your inbox at your earliest convenience.

Looking forward to hearing back from you there - Cheers!

All comments

Vishalan Naidu

I recently cancelled a subscription on the same day that i purchased it. The full amount was however not refunded. Why did that happen? I would like a full refund as I cancelled the subscription on the same day that i purchased it.

tomkat1997

In February 2019 we emailed you to cancelled our account that was not being used. You transferred the money back that year to our account and told us you would cancel the subscription. We discovered this year that you have still been taking the subscription money over the last two years. Please could you get back to us with a solution in sorting this out and refunding our money? The account has been cancelled so we have no why of talking to Help and Support. The message we keep getting back is.

"Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team".

You have a lot of our money and would like some help in having it transferred back into our account.

Lusil

Hey @Vishalan Naidu and @tomkat1997, thanks for reaching out to us about this and sorry to hear about your frustration.

Due to account-specific information that's needed to look into this, I'd recommend continuing via ticket.

I'm more than happy to send you one, but you can also submit a request from this link (without being signed in).

Let me know how you'd like to proceed and I'll make sure to get back to you as soon as possible. Cheers!

mjsc

I have cancelled my account in March 2020 and received an email about closure. After I reviewed my paypal account a few days ago I saw 119,88€ of fee is withdrawn from my paypal account and I can not see the explanation because the dropbox account is closed for me. I wrote an email to dropbox support but get no answer.

Lusil

Hey @mjsc, I'd be more than happy to help look into this with you.

Since you mention that you've been in touch with our Support team, could you let me know the ticket ID (eg. #1234567)?

tomkat1997

Hi Lusil,

Please could you direct us with getting our money back. This system you have is very hard to use and yes very frustrating. It would be much easier if I could communicate with you via email.
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Kind Regards
Kate Griffiths

Lusil

Sure thing, @tomkat1997!

I sent you a ticket, so whenever you have the chance, go through your inbox and don't hesitate to get back to me.

BINMIN

what to do after I cancelled my account but still got bills charge?

Lusil

Hey @BINMIN, the best way to look into this would be through our Support team.

Could you contacted them from this link (via an incognito window, without being signed in) and let me know the ticket ID (eg. #1234567)?

jamesfairbairn

I did the 30 day trial for my business but then my credit card account is showing a now showing a transaction from Dropbox for $18.49 but when I log on it is asking me to upgrade my plan. At this stage all I want to do is to access this billing information, but can't until I upgrade the plan - rather like being held hostage. No upgrade, then no information on why you've been billed in the first place (& no access to support)!

1. Why was i was charged?
2. How can I access the billing information?

limmediaunlimited

Hey James,

Please visit the following thread. It might give you answers of your questions:

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Dropbox-still-charges-fee-after-cancellation/m-p /

Thanks

Lusil

Hi there @jamesfairbairn, thanks for checking in with us.

Generally, you can access your billing information and find receipts/invoices from your Billing tab online.

As for your past trial, it sounds like you may be part of a free team now, which you can disband.

That way, you'll be back to having an individual account and you can upgrade it at any point in time.

However, since you mention that you have an unidentified charge, I'd recommend reaching out to our Support team. You can do so from this link, using an incognito window (without being signed in).

Once you submit your request, let me know the ticket ID (eg. #1234567) so that I can look into it for you.

Give me a shout with any updates, thanks!