Child Item

My images don't load on mobile

My images don't load on mobile when I visit my website that uses dropbox direct photo links. The desktop site works fine.

Find more posts tagged with

Mobile

Sort

Organize

Developer

Accepted answers

Emma

Hi all,

As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

Let us know if you have any questions.

Emma

All comments

KjellAn

Hello. I have shared files of pics on a web forum. Displayed on a computer (not mac) works fine. But not with ipad or iphone.

The url's have worked well when created and setted within "img" tags in the forum issue.

Is there any thing wrong with the url's or is there a setting about time limits ... ?

JoeSap

Still need help with this @Lusil, thanks!

hardreturn

@Lusil I still would like to know what is happening and what Dropbox's recommended remediation for links not working in Safari is, yes.

bwik

Our clients host images on Dropbox and then utilize sharing links to put those images in our software. Currently Apple users are not seeing these images when we have had no issues previously.

Lusil

Hey @KjellAn, I'd be happy to send you a ticket if you'd like to have a better look into this.

Also, I just sent one to each of you, @JoeSap and @hardreturn!

Lusil

Hello @bwik, let's see what we can do here.

Does this happen with both computer and mobile devices by any chance?

If they get a specific error message when they try to preview the shared links, a screenshot would be super helpful.

Any additional information would be greatly appreciated.

Looking forward to hearing back from you!

KjellAn

Is there a problem with SW or Safari on the ipad / iphone ?

I have latest upgrade SW on my tablet / phone.

bwik

Hello Lusil,

This happens on all Apple devices in both Safari and Chrome. Here is an example of the HTML we use when hosting images through Dropbox on our platform:
src="https://dl.dropbox.com/s/9t94folrof80ost/balletheader.jpg?dl=0" alt="

We have been using the above code for years when hosting images.
We are not receiving any error messages. Images are just no longer displaying on our pages with that coding since 3/2/21. Here are a couple of screenshots. One on an iPhone and one on an Android.

Samsung Galaxy S7 Chrome:

Here is the same webpage on a iPhone 8 Safari:

Rudi B Rasmussen

I have given up on this. It’s as if Dropbox don’t care at all, I opened a ticket, where I in an extremely simple way explained, what the issue was. Then I had a few replies back and forth, before I was told, the issue would be sent on to some “experts”. I got a totally nonsense answer back, and now I have to start all over, which I don’t want to waste my time on.
If Dropbox cannot solve this rather simple issue soon, I will find another storage provider.

jcp543

I agree with @Rudi B Rasmussen Dropbox hasn’t been forthcoming with us on this issue. I put my support ticket in on March 2nd and have provided them with additional requested information, but haven’t received any explination yet. If I hear anything useful I’ll report it here, but I’ve already moved on to a CDN solution as I mentioned in a previous post.

Rudi B Rasmussen

Wheyyyy!!!
I just got a mail from support, that a bug fix has just been rolled out, and now the issue is gone...
My linked images are all working and showing correctly in IOS!!!

Thanks a lot Dropbox!!!

philski

hoo-ray!

Mykrojas

has there been any issues with android? as the IOS fix has been rolled out.

Emma

Hi all,

As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉

Let us know if you have any questions.

Emma

Billy5

I have the same problem but with videos, can you please help?

Walter

Hi there @Billy5, thanks for joining the discussion here and happy Monday!

Can you check if you've set your videos to be uploaded through the app's settings under the camera uploads option?

evaag

Dear Dropbox Team,

unfortunately, today appears the same problem with displaying on my website all pictures linked in Dropbox on mac devices (Safari browser on desktop version and iPhone - mobile version). Please help!

http://spazioformaidea.put.poznan.pl/

evaag

Dear Dropbox Team,

unfortunately, today appears the same problem with displaying on my website all pictures linked in Dropbox on mac devices (Safari browser on desktop version and iPhone - mobile version). Please help!

http://spazioformaidea.put.poznan.pl/

evaag

Hallo Dropbox Team,

unfortunately I have the same problem now on my website.... 😞 Every photos linked with Dropbox are not displayed in the Safari browser and on iPhones. Please, help!

Ewa

Zrzut ekranu 2021-05-25 o 18.57.33.png

Walter

Hey there @evaag, thanks for joining the discussion and sorry to hear about this.

Can you please let me know if you get any different results after clearing your browser's cache or on another browser?

evaag

Hallo Walter, thank you for your response. Yes, I did this on Safari browser and nothing happened. Still appearing only empty frames. In the same time in Google Chrome everything works fine...

Zrzut ekranu 2021-05-26 o 10.34.53.png

evaag

Maybe it will help if I send you the address of my website, you can check if it displays correctly for you...

[Removed as per Community Guidelines]

evaag

The same situation with Safari on mobile version... Displaying images in Google Chrome on the iPhone also doesn't work ;-(((((

Screenshot with Safari and Google Chrome browser:

Jay

Hi @evaag, are you on the latest version of Mac OS and iOS on your devices?