I am also facing the same issue. I have Images and Videos added to the website with src having raw=1 query parameter. Images and videos were working fine in the Safari browser. But, only recently, both stopped working. I believe Safari can't identify the content type of these files, resulting in this issue. Please provide a solution to this issue. Thanks.

FgBz6

Hi, I have the same problem. Since three days my embedded dropbox photos dont show up in ANY browser on IOS 14.4 Extremely annoying I have to say. If I use embedded photos from my Flickr account there is never a problem. On my Mac OSX10.14 no problems in Firefox or Chrome, Safari stopped showing photos already a while ago. Please fix this, what did you change?

Freqs

Same here. Safari from a desktop, laptop, iPhone all running current versions, even an older Mac running Yosemite and Safari 11 will not load hosted photos from several online forums that I've tried since around March 1st. Images hosted from other sites will load ok, just the Dropbox images are failing.

Links copied and pasted directly to Safari will open just fine:

https://www.dropbox.com/s/example/example.jpg?raw=1

Firefox and Chrome are working fine.

Alcasti

I have the same problem today!

The problem persists. Not only on Safari for Mac, but even on Safari for iPhone and Duck&Go for iPhone. In other words either is a problem with Apple devices (even if I didn’t make any OS upgrades) or is a problem of communication between Dropbox and html.

I’ve tried private browsing and removing the cache, but nothing changed (see attached screenshots). It only works with Google Chrome.

Today I noticed the problem is bypassed if I do what follows:

1. copy dropbox file link;

2. change the final command from dl=0 to raw=1

3. copy the new link

4. paste the link into my web browser changes, i.e. from https://www.dropbox.com/s/3k3np676bztyf0r/peters1.jpg?raw=1 in becomes https://uc5011d98ed240caabd463ff495d.dl.dropboxusercontent.com/cd/0/inline/BKH8-vqrHAYe8u3Hb_QWY3t1Pgz1lGZdQcjENDqaVEDfDqiBmK0Y5Ud5ZrI_7oMPPgMSR2JkHL_dZWfD60r_19jB6_aWPHTPk3llk28DvNR0pzwdJplaGXecJCo9v5PHarvalF4-jUKF6HO_2UqxwLlm/file#

5. paste the new link into my Html editor

The problem is: the operation is a lot more complex and mostly I have about 400 articles already published on my web magazine with images embedded in a previous way 1.htmleditor.png

. How am I supposed to do with all of them? It’s really a big, big damage for my work!

niallj2000

I'm having the exact same issues with my website. Images hosted on Dropbox are broken when viewed in Safari on the Mac and iOS browsers on iPhone and iPad. The same pages and images load absolutely fine with Firefox and Chrome. This problem is very very frustrating as I have a very large amount of images hosted on Dropbox. I have had to create a pop note for my sites visitors to apologise for the Safari problem. Page after page after page full of broken images isn't very good for the visitor experience! I have never had a problem like this before, not in 5 years of using DB for this type of hosting. What has changed since the start of the week that has hit Safari users this way? This needs to be fixed asap.

Jay

I've sent emails to both of you @Black Fly, @Freqs. Please could you reply to them when you get a chance!

elthsu

Definitely a new issue. I was using Dropbox to host audio files and now they don't work..... very frustrating!

Alcasti

PROBLEM SOLVED in importing images on web pages!

1. Copy the image (file) link from Dropbox
2. Paste it changing the part "www.dropbox.com" in "dl.dropboxusercontent.com" as well as the latest letters "dl=0" into "raw=1". Done

So i.e. https://www.dropbox.com/s/3izaxdk70bi4103/spithill.jpg?dl=0 becomes https://dl.dropboxusercontent.com/s/3izaxdk70bi4103/spithill.jpg?raw=1

Rudi B Rasmussen

This is not a solution but an ugly workaround.
What do You suggest I do with the thousands of links I already have on many 10-20 different websites!!!

Pleas fix this, or I will have to find another cloud storage provider...

niallj2000

I agree with Rudi. This is not a solution. It is just a workaround that will only work for small sites and single posts or individual links in small numbers. I have just under 900 pages that all need to be fixed, all of them have images that are hosted on DropBox. So I am supposed to manually go through every page to apply this "fix"? I'm sorry but that is not good enough!

On another thread about this same issue (which was changed to "solved"... funny that) someone said nothing had changed with DropBox. Well I'm afraid something has changed and it is directly impacting Safari and iOS browsers. The number 1 rule of web development is ensuring your product works in all browsers. A change was made and it has broken Safari and iOS support for image links. So something has gone very wrong here. This was first reported on 1st/2nd March... it is now the 6th and nothing seems to be happening. I can't even log a support ticket as I can't get past the support chat bot. Just not good enough!

If this carries on any longer without a proper fix I will have to find another hosting solution and I will be closing my DropBox account after 5 years of usage.

rowBear

I too cannot see png images linked to dropBox locations on Safari or iOS. Is there a solution? I am eager to learn of it.

rowBear

I would also note that FireFox on iOS will not show the images.

mrfiledude

there should be an explanation why the Dropbox protocol ?raw=1 is not working in Safari. I don't see that anything changed in Safari. I reckon Dropbox is within rights to change their file syntax , sharing protocol.. but without a warning? and their documentation re. raw files has not been updated to warn : does not work in Safari. strange stuff..

now, i understand this terrible turn of events can be used to say , 'hey DB is not a web hosting company ; this was always a hack' ...

but still, no warning, means suddenly hundreds, or thousands of web pages suddenly failing.

WTF?????

Rudi B Rasmussen

Since DropBox doesn't seem to be interested in helping us, I am desparately trying to fix their **bleep**-up on my own websites, by altering URL's through .htaccess

I have tried the following, but it doesn't do the trick - any .htaccess experts listening in here that might help?

# Example, change url from
#    https://www.dropbox.com/s/7rwuclcfrdwdvjq/M51_LRGB_b2x2_crop.jpg?raw=1
# to
#    https://dl.dropboxusercontent.com/s/7rwuclcfrdwdvjq/M51_LRGB_b2x2_crop.jpg?raw=1
RewriteEngine On
RewriteCond %{HTTP_HOST} (w*)dropbox\.com$ [NC]
RewriteRule ^ https://dl.dropboxusercontent.com%{REQUEST_URI} [L,R=301]

Kev93

Did you guys have found a solution?? trying desperately to solved the problem.
And yes this is definitively a dropbox problem.

Appreciate your help.

hardreturn

Grabbing the dropbox link for a public file gives this

https://www.dropbox.com/s/z9u3ew2yvdwl3sx/Screen%20Shot%202021-03-07%20at%206.39.25%20PM.png?dl=0

Which can then be embedded in a forum or elsewhere by changing dl=0 to raw=1 like this

https://www.dropbox.com/s/z9u3ew2yvdwl3sx/Screen%20Shot%202021-03-07%20at%206.39.25%20PM.png?raw=1

viewing that link now changes the url to

https://uc2575b7e4bb042df285e847d3ac.dl.dropboxusercontent.com/cd/0/inline/BKTAUjwnvwUaLsSyA2jIPt8fueUalMOEzQBCvRMQAKFH2pmsBl97FOw_1FcJHIr6e19JquXIbUw5zMFnsdxlFX4MYTTAmPABvTph0Nk68_ZkBGbSG-vOubk4bKfwltpeyXMWog3UydqJTkasaL-cTcrm/file#

Wondering what to do in order to link to files properly?

jcp543

@Kev93 unfortunately I don’t believe there is a user end solution for this unless Dropbox decides that’s it’s a big enough priority to fix, and who knows how long that could take. I put my support ticket in last Monday, but nothing yet. If I hear anything I’ll post on here, but I assume it will be a global fix for everybody.

I researched alternative solutions and ended up moving all of my hosted Dropbox files over to a CDN and redirected all of my links there. It was a real pain and a couple days of work but it’s done now and works perfectly. If anyone is curious, I did a lot of research and found BunnyCDN (my referal link) to be very affordable (as low as $1 per month), reliable, and easy to set up. There’s also a 14 day free trail. And since their URLs paths use file names and not random strings like in Dropbox I was able to create a Shorcut to copy the old raw=1 links using some Regex and parse out the file names for the new links which saved tons of time.

kainwaffle

I've been in discussions with Dropbox Reps and unfortunately the truth is ugly - They are NOT interested in resolving this issue whatsoever. Twice I've been told that "They don't offer support for 3rd party apps" which apparently applies to ENTIRE operating systems. They're blaming Apple for this issue, which may be legitimate mind you, but are happy to patiently wait for us to do their job for them by taking our complaints to Apple directly and leaving them out of it.

Do that if you wish, or switch services - either way it seems like Dropbox will not be of any help to us in this issue.

Здравко

@hardreturn wrote:
...
Wondering what to do in order to link to files properly?

Hi @hardreturn,

You have done everything as should be and everything seems just fine. 😉 Is there some issue with the embedding? 🧐 About link change disturbing you, yes, that's normal. Dropbox perform multiple redirects to let viewer access to the actual file. When link is embedded theses redirects remain hidden, like the variant ending in "?dl=0" (the redirections are performed internally). The same should be when you embed the raw link somewhere. Isn't so? Of course, when you put the raw link on browser address line, all redirections get visible; you can see only the final result actually. That's it. You don't need to do anything more, but embed the link ending in "?raw=1".

Hope this clarify matter.

Rudi B Rasmussen

Thanks jcp543 and kainwaffle,

I choose Dropbox solely for the raw=1 image link functionality. I am a dedicated amateur astronomer and have thousands of astronomy photos that I share this way on numerous (10+) internet pages. It will be an impossible task to re-visit all these sites and re-write URL's to another service. So I feel total abandoned by Dropbox and I am in chock over the total lack of interest from Dropbox to help us. It must be the same feeling victims of hackers have, when bad guys have hijacked data and will not release it.

I do not at all understand Dropbox and that they don't want to help us, it must be a piece of cake for them to fix it.

But I must admit, after a week, my patience is about to end, and I will definitely soon start to look for an alternative storage provider.

So once again Dropbox; PLEASE PLEASE - help your customers !!!

deco10

What about google drive or One drive? Do anyone have a solution to use this "?raw=1"/rendering formula over there?

deco10

the problem is that after 24 hours this:

https://uc2575b7e4bb042df285e847d3ac.dl.dropboxusercontent.com/cd/0/inline/BKTAUjwnvwUaLsSyA2jIPt8fu...

will be something else..Dropbox did some changes without telling us and it seems that they dont care. Perhaps we should use google drive or One drive instead. Im struggling just with the formula for ?raw=1.

hardreturn

oh ya, less than 24hrs. what the hell.

any idea why that link no longer works @Здравкo ?

nothing changed at all on my end

deco10

I see that dropbox has marked my earlier topics as spam:

https://www.dropboxforum.com/t5/Dropbox-files-folders/force-render-a-file-in-a-browser-error/td-p/501355

and this one:

https://www.dropboxforum.com/t5/Dropbox-files-folders/force-download/td-p/501109

why dropbox?

hardreturn

Appears the issue is on dropbox's side and specific to certain browsers.

See here for a kludge of a workaround https://www.dropboxforum.com/t5/Dropbox-files-folders/My-images-don-t-load-on-mobile/m-p/502344/highlight/true#M193325

Dropbox can't expect us to change hundreds or thousands of links with this new syntax

niallj2000

It doesn't look good really does it. What a terrible way to respond to a problem like this. And not a single reply from any DropBox employee or moderator on this thread since we all added our confirmation of the issues. Speaks volumes really. Looks like I have no choice now but to move to CDN. Thanks DropBox... thanks a lot!

Здравко

@hardreturn wrote:
oh ya, less than 24hrs. what the hell.

any idea why that link no longer works @Здравкo ?

nothing changed at all on my end

Hi @hardreturn,

🤔 I should confess, have no idea what you are talking about. The correct raw link in your OP still works! I just opened it and everything is fine. What exactly doesn't work any longer for you? 🧐

About the post you are referring to in your last post, It's the same what I have posted above; just take a look! That's never changed and not something new. It sounds like you have embed already redirected link. Is this exact? If so, normally such a link become invalid some time later. Such a link is a temporary link! Use the actual raw link, not something else, for embedding, as I mentioned before. It still works; check. 🙂 That's it.

Of course, there are ways such a link be invalidated either explicitly by you or somebody with appropriate access or implicitly by some action invalidating pointing content. According the info you provided no one seems actual in the particular case. Everything points to wrong link embedded.

Hope this shed additional light.

@deco10, It's clearly seen, your link is redirected temporary link! Something that I already explained. Why you are trying alternatives??? 🤷 Just use the actual link. 😉

deco10

Because my app on my smart tv can not use re-direct function. so when i point at ?raw=1 and i will get an redirect url my app on my smarttv wont open it. It worked fine in several years! but after this change fra 1 mars it wont anymore. If I use the redirect url it works fine but this is changing everyday which is not useful for me. So therefor if dropbox dont find a solution then we have to find another solution..thats why