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Can I reset my password without access to the email as I forgot it?

Andrew1983

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

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Daphne

Thanks for posting @gabrielleduplessis!

Since you have a similar question, I've just moved your post here so please take a look at the info here.

Give me a shout if you have any questions!

Baci92

Hi,

i´ve got a question. Does anybody know, how to reset the own passwort?

My problem is, that i cant login in my old Mail and the phone number which is connected

with my accout is not up to date. I´ve got a new number. It sounds a little bit tricky.

Does anybody know, how to get the pw to login?

I need some help. There are some pictueres which are very important to me. Old memories you know.

Thanks a lot.

sudhirmenon

I dont have access to my email address and i also forgot my password - which means i cant reset password because emaill access is not there and i cant change email address because password is required. So i checked for answers and I got the following information from your website:

If you can’t sign in, click I can’t recover my account using this page. Click Yes. Click Send notifications. Notifications will be sent to all the devices you're signed into.

However, the option of click yes and click on notifications does not exist when i click on cant recover my account using this page.

Any suggestions? It would be very helpful if they simpy sent an OTP (one time password) on the mobile device to which i am connected....

Lusil

Hi there @sudhirmenon and @Baci92, thanks for checking in with us.

I moved your posts here, where other users have expressed a similar issue.

Have a look at what is mentioned, and let us know if you have any questions or trouble along the way.

Cheers!

katrinaskaar

Hi! This happened to me too! My ticket number is Ticket #11945763. Please help me recover my account!

Daphne

Thanks for posting @katrinaskaar.

It looks like this is an older ticket and has since been closed, could you submit a new ticket by visiting this page via an incognito window (so you're signed out of any Dropbox account)?

Simba47

Hi @Walter, I am having the exact same problem here as @Fulguletz. Did this problem get solved? Could someone from the Dropbox team Please contact me ASAP. Thank you! My ticket number is 12026720.

Walter

Hey @Simba47; thanks for joining this topic and sorry to hear about this.

Also, thanks for providing your ticket's ID. I just located it on our system and replied to you there.

At your earliest convenience please take a look at your inbox and we'll take it from there.

Simba47

Dear community,
Dropbox Help center has not helped me regain access to my PRO account even though I can prove that I paid for the account, have automatic billing set up linked to an email I have access to, and have the 12 password key words. How unfair is this? I am a female entrepreneur and I’m getting crippled by a giant tech company because their security measures doesn’t make any sense. There must be a solution when you can’t access the email account associated with your Dropbox account. They won’t even transfer my files over to another account. Very disappointed with this company, looks like I’ll take my $155/year else where.

katrinaskaar

Ticket #12044604

Simba47

Hi Fulgultez,
I am curious to know if Dropbox helped you access your account and how? I am having the same problem as you did and was wondering how your got solved. So far Dropbox support has not been helpful at all with helping me even though I have receipts and proof that I paid for the account!

lehamy2610

Hello Dropbox team,

I'm having the same situation and has submitted my issue in ticket #12059229

Please take a look. Thanks a ton!

Simba47

Hi Lehamy,
Good luck with accessing your account! So far dropbox has been unhelpful but
hopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!

MT-Tester

I can't log in to other devices (or into the browser) since my password has expired and I don't have access to my email (that's linked to Dropbox) because it's blocked (it's impossible recovery it).

I'm logged in to the Dropbox app on a mobile device.

I have a security code (i hope it serves to confirm anything) and I would like to know if it is possible to send me a password reset link to another email I have.

Lusil

Hey everyone, thanks for nudging us here.

If you don't have access to your email address, you can update both your password and email on a device you’re already signed into. You'll find more about this, here.

If you've already tried that, have a look at Walter's first post for some additional information.

MT-Tester

Hi @Simba47,
I'm already testing another similar platform. And it will take thousands of years for them to rethink their own security measures (if they want I can suggest some new security measures. Is there any feature suggestions thread?).

In the Support part I already knew that they were not useful (they seems bots).

@Lusil
It's not working (as expected), I don't get any notifications. Sorry, but can any real Dropbox employee help me?

Здравко

@MT-Tester wrote:
...
In the Support part I already knew that they were not useful (they seems bots).
...

Hi @MT-Tester,

😁😆They don't seem bots! That's a bot. 😉

@MT-Tester wrote:
...
I'm logged in to the Dropbox app on a mobile device.
...

That's your chance to regain access to the account. 😉 Use "Connect a computer" feature in settings part of your mobile application. To work, you must have verified your account already! Follow the on screen instructions and you would be able regain access to the account. Once logged in, change your email address (here, click "Edit" next to the current email) to actual one. Now you should be able reset your password. 🙂

Hope this helps.

PS: "Computer" don't have to be a real computer! You can use any device working with supported web browser - including mobile. ✌ For better security, on device which is not your property, use private browsing mode or incognito.

MT-Tester

@Здравко
I don't have a computer :[

msfowler

I don't have access to the email associated with a different account, but I also don't know the password. Is there a way for me to get access in order to update my email?

Lusil

Hey @msfowler, thanks for reaching out.

I moved your post here, where others have expressed a similar issue.

If you have a linked device, you can try updating the password and email from there, as mentioned in this article.

However, if you're still having trouble, you can check out Walter's post for some additional info.

MT-Tester

Thx @Здравк
I was able to access my account settings via mobile browser fallowing Здравко's solution.

@katrinaskaar, @Simba47, @lehamy2610, @msfowler

Simba47

Unfortunately this did not work for me. I am so frustrated with Dropbox, I am definitely not continuing as their customer. They have no compassion and understanding for people, terrible customer service - I'm still waiting for a response from their support team. And on top of that, I had automatic billing set up - so now I will have to cancel my credit card just so I don't get charged again.

Simba47

Dropbox explicitly states that in the PRO Business account their customers get 180-day accident, theft, and disaster recovery. Where is this in pratice? I paid and did not get this benefit...this is not fair.

katrinaskaar

Right, thank you! Appreciated it. I never used mobile browser, so it won't work for me either. I'm still locked out and the ticket number is useless.

katrinaskaar

Sooo What you're saying is that we're hopeless. Okay, thanks. Dropbox sucks.

MT-Tester

@katrinaskaar, @msfowler
You're logged into the Dropbox app on a computer or mobile device at least?

MT-Tester

@Moderator, @dropbox
I have another problem: The Settings page UI buttons (blue color buttons) are not accepting commands. Is that normal?

This is preventing me from changing the password!

katrinaskaar

Hi. No, that's the problem. I'm not logged in, because they logged me out. They said they expired my password, and I can't create a new one because I don't have access to that old email. I don't even think sbcglobal exists anymore. Thanks for trying to help! I appreciate you trying. Dropbox just isn't helpful.

MT-Tester

@katrinaskaar
Read this:
https://medium.com/@elisabethwarner85/how-can-i-access-my-sbcglobal-net-email-307d5eb1cbfa

opudo

Hi,

So I have an dropbox account that I created a few years ago. I haven't used it until now, I know the email and password but dropbox says that my account security has expired and that I need to reset my password. Probably because I haven't used my account in a few years. The only problem is that I have deleted my gmail account some time ago and I cannot reset my password. I just want to download one video where my friends and I are gaming.