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Error Upgrading to Family Plan

My wife and I each had individual plans that expired yesterday and the family plan makes more sense for our use. I've tried to sign up for the family plan but each time, when I put in my log in to sign up, I receive a "Error 404" page that doesn't allow me to go through the upgrade checkout process. No way I'm paying $300 for two plans when I can pay $200 for more space than we need.

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Dropbox Family

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legoon1

I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.

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Mark

Can you try clearing your cache and cookies etc. to see if that helps?

legoon1

Yes, I tried that along with trying on three different browsers and a Chrome incognito window too.

Walter

Do you get any different results if you try to upgrade from this page directly @legoon1?

legoon1

Just tried and same issue. Error 404 page

Lusil

Hey @legoon1, could you make sure that your browser is up to date and you don't have any pending OS updates left?

legoon1

Yes. All updated and I’ve tried in safari, Firefox and chrome.

Lusil

If you've also checked for any pending computer updates, could you send us a screenshot of the error message?

legoon1

Here is the page link: https://www.dropbox.com/buy/family and attached in this message is the error.

Jay

Hi @legoon1, if you're still experiencing this issue, could you try contacting the support team by clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

legoon1

I submitted a ticket yesterday after talking to a sales rep. It's Ticket #12006339

Lusil

Hey @legoo1, I was able to find your ticket and have made sure to reply to you.

Whenever you have a moment, check your inbox for my latest message.

Cheers!

legoon1

I was able to sign up yesterday. I received an email from Dropbox yesterday that my files would no longer sync and to select a plan and the family plan was finally an option.