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Err_connection_refused error on multiple web browsers

Can’t seem to connect to Dropbox at all using multiple different browsers and in private /incognito mode. Keeps saying refuses to connect.
Have added Dropbox.com to trusted sites in settings, uninstalled and reinstalled the Dropbox program and browsers. Have also made sure no proxy settings are active along with making sure the program is allowed access. NOTHING WORKS!!!

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Kristo34

It works, thank you! I just deleted the host file and it started working.

Press Windows Key + R.
Type %WinDir%\System32\Drivers\Etc into the Run window and click OK.
Delete hosts file .

All comments

Newoldchild

my hero!

Teoo

Finally! Thank you very much

bdumaguina

Oh finally! I've been looking for a solution since the beginning of this year! After the Christmas break all of the sudden Dropbox web was just not cooperating. Thank you!

BoneCrusher

thank you sir it worked!!!!!!!!!!!!!!!!!

Allmodcons79

Hi, I've been using Dropbox for a few years now on my Windows computer without any issues, now for some reason it will not let me connect to the website. Just says "The site can't be reached" www.dropbox.com refused to connect. I'm using chrome but I've also tried Firefox but the problem remains? I've logged on to post this message though my phone with no issues on the same ip address, has anyone else had this problem 🤔

Daphne

Thanks for posting @Allmodcons79!

I've just moved your post here, since it seems you're having a similar issue to the OP.

When you have the time, please check out the info in this thread to see if any of the suggestions help at all. Perhaps the accepted solution will do the trick?

Give me a shout if you need anything!

PBSD

YESSIRRR!! THIS DID THEE JOB!

dr_deadpan

Thanks for being the ONLY person to figure out how to solve this. Dropbox’s staff has been maddeningly unhelpful in regard to this particular issue.

ken l.19

This didn't work for me. Still have the issue

denisebrown

I have the same errors and tried the same fixes. I am on a mac laptop.

Jay

Thanks for joining the topic @ken l.19 and @denisebrown!

Just to confirm, did you try these steps, and the issue persisted @ken l.19?

Since you mentioned using a Mac device instead @denisebrown, you could try researching the HOSTS file on a Mac.

While this isn't an official solution recommended by Dropbox, as it seemed to help other users in this thread, it might help in your situation.

ken l.19

I deleted the host in the registry and it makes no difference.

Still doesn't work

thank you

Ken

Jay

I can only recommend checking the posts in this very thread, since something is definitely preventing access to the Dropbox servers from your machine.

Whether this is a VPN, proxy setting in the app, ISP or router issues, we can't say, as it's specific to your device.

Does this issue occur on a different network, or on another computer on the same network?

ken l.19

I thought it might be the firewall at work so I tried to connect at home.

No luck. For me it seems to be a local issue

Daphne

Could you let me know which browser you're using as your default, and the version you have installed @ken l.19?

ken l.19

My main browser is Edge - Version 88.0.705.56 (Official build) (64-bit)

Windows 7 pro operating system

I would have switched back to chrome if it worked. But I cannot get it to work on Chrome either

thanks

Jay

Can you access the site from a mobile device on the same network? Do other computers on the network have the same issue?

As it doesn't sounds like this is related to Dropbox, there isn't much else I can suggest.

However, the 'err_connection_refused' has quite a few resources after searching on the web on how to resolve it, namely to do with system and browser settings which are outside what we would normally recommend.

Since the Dropbox site is up and running, there is something on your machine causing this behavior, which those steps might help resolve, though I would remark to be cautious when trying them out, since these are non-Dropbox steps.

denisebrown

I am using chrome and still get the error this morning. I wonder if it has something to do with the latest windows update?

denisebrown

Actually chrome on my mac laptop.

ken l.19

If it was a network issue then the blue extension shouldn't work either, right? But it connects and works...just without the great features I am used to from Dropbox.

I have been an avid fan of dropbox for probably 10 years? So I guess 1 disappointment in 10 years isn't so bad!!

Please keep your eyes on this though. I am skeptical that it is a network issue. I think you have a problem with your extension

thanks

Ken

Angelo326

It is not exactly Installation issue, but access issue. Wherever I try to access dropbox.com or any related subdomains i get:

dropbox.com refused to connect.

Try:

Checking the connection
Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

So, I have drobox on two different machines - on one (A) this is working great, not on the other (B). This shows that router firewall is not an issue (even that I did try disabling it with no change). So it is something on PC (B).
There is not PROXY! I looked trough all Firewall settings - nothing related to Dropbox. Not trusting my eyes I did Completely disabled the Windows Firewall.. Again - same issue. I do have Bitdefender on both A and B , yet again disabling on B does not solve the problems.. Checked in Firefox, Chrome and Edge (all latest versions) ..

A bit lost on where to look for the problem at this point - ANY IDEAS?

Daphne

Hey @Angelo326!

Could you try out these steps to see if that does the trick?

Let me know how it goes!

Angelo326

YES! It worked! Thank you so much!

What was even more shocking - there were few dozen entries there that should not have been at all! WOW Which I knew what did that...

THANK YOU!

Daphne

I'm glad to hear that worked for you @Angelo326!

Feel free to give me a shout if you have any other questions. 😀

Hope you have a great weekend ahead!

quix2getit

Thank you Kristo34! Your solution was the only that worked. How typical to go back and forth with the "staff" of a company like Dropbox 6 times and have no real answers. Thanks for cutting through the crap!

quix2getit

Lame answer! Terrible! How is that someone posting knows how to fix the problem but your own staff don't!

nonstopxs

Thanks you, this fixed to me

pcha2000

Ahh do you know where to find the host file on a mac?

Megan

Hey @pcha2000, can you try:

Select Go ➙ Go to Folder… from the Mac menu bar. Type in /private/etc/hosts. Click Go.

Let me know how it goes!

Billy015

IT WORKS!!!! THANK YOU THANK YOU!!!!