Why was my account disabled? Like seriously? I have valuable things there, I’m an active on Dropbox so please tell me why? My email is [personal information removed for security purposes]
Thank you for that Monique!
I just reached out via your existing ticket so please take a look at your inbox and we'll take it from there.
Talk to you via email soon!
Hey there @Mohddaim and @Pr0xy, I'm sorry to hear about the situation here!
As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.
Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.
Let me know if you have any questions!
Hi @Martijn1, thanks for posting today!
I've merged your post to this thread. Could you try the steps provided by @Walter in order to contact the support team directly?
As this is related to sensitive account details, we wouldn't be able to assist much over the community.
Let me know the ticket number when you receive it!
Hey @Martijn1!
Like Jay mentioned, you can find the steps outlined by Walter in this thread. Specifically, this post.
Hope that helps!
Hi there @Mohddaim, thanks for checking in with us.
Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket.
I was able to locate it and have made sure to pass your comments along.
As soon as they have more information on the matter, they'll get back to you.
In the meantime, if you have any other questions, just give us another nudge. Thanks!
You can find more info on the Support response times and available hours, in this article.
Hope this helps, @Mohddaim.
yeap, i has get back account after 3day.
Hey there @Diego_Perez44, I'm sorry to hear about that!
I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
I am not able to login to account , it says account is disabled
Hey @vivgarg86, thanks for checking in with us.
I moved your post here, where other users have experienced a similar issue.
Could you have a look at what is suggested and give us another nudge if you have any trouble along the way?
Thanks again!
Thanks for posting @mindkiller991, sorry to hear about the situation!
Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account.
This will make sure it's directed to the correct team to handle this.
Also, once you do so, please let me know the ticket number that you receive so I can check on this from my side too.
Looking forward to hearing back from you!
Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!The account email is [personal information removed per the Community's Guidelines]I need to get it back.
@HelpMe3 wrote: My account has been disabled out of nowhere ... I need to get it back.
My account has been disabled out of nowhere ... I need to get it back.
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Is the rest of the Business team still valid? If so the only person who can help is the Admin of the Business team - they should hopefully be able to restore it for you
Hello! I've been using Dropbox for almost a year now. But just 5 days ago, my account got locked, i've never received any mail of this whatsoever. I've tried contacting support but i haven't received a reply yet, i'm too impatient because all my projects for school, work and private files were saved on there (I work on my laptop and I deleted them on there). I don't know if this helps but i had the payed version of Dropbox but the payments suddenly stopped coming, could that be it? Because again I received no mail on that whatsoever. Or could this be a ban that was put on my account for some reason? Cause i'm running out of idea's and since all my files that i need for school are on there, i'm having a horrible week. Does anyone know a solution to this problem? Thanks in advance!
If your account got locked its been closed by Dropbox for breaching its T&C's - that would also be why payments stopped.
I'm afraid nobody here can help. The only people who can help are Dropbox support via www.dropbox.com/support - you may need to be logged out or using an incognito window to get options.
I'm sorry to hear about the situation @Bawlzofglory.
Can you let me know the ticket number (eg. #1234567) for the case you opened with our Support team, so that I can check on this from my side?
Sorry for the late response have tried going to support live chat with other accounts but yet no useful answers or i just get ghosted
this is the ticket number: 12125116
Hello,
I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?
