Hi,
My account was deleted as I was inactive for over a year, and I understand that but is it possible if I can get back the space I earned through referrals to friends previously and yes, I registered with the same email address?
Hey there @Anas1, I hope you're well today!
To see if there's anything that we can do for you in this situation, I've reached out to your email address linked to your Community profile.
Please just check your inbox when you have a moment and we can take it from there.
Thanks!
Ok
Hi Team
I have a similar issue , my account files from 2014 or 15 are deleted which where there with the same email id-[email removed as per Community Guidelines] , i also got a notice for no activity in 2016 july and so i logged in to reassure i am using the account . please let me know how do i get my files back ,
Thanks for joining us here @annudawn245!
If the account has already been closed due to inactivity, then I'm afraid there isn't much we can do regarding restoring your files.
The account would need to have an action within it just once every 12 months to be kept active. You can find out more about this here.
Sorry that I can't be of much help with this, but do let me know if you have any questions.
Please help, I missed the first emails and now my drop box was deleted. Can you please help? Many cute baby pictures😔😪[Email address removed by moderator]
@Meegeeq wrote: Please help, I missed the first emails and now my drop box was deleted. Can you please help?
Please help, I missed the first emails and now my drop box was deleted. Can you please help?
You can try contacting Support directly, but if the account has already been deleted due to inactivity, it's unlikely they'll be able to recover it.
Open your ticket here: https://dropbox.com/supportTrack your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).
Hi @Udo2607. Welcome to our community!
As @Rich mentioned above, if your account was deleted, it is most likely not recoverable. To make sure, it is best to get in touch with our support agents directly at https://www.dropbox.com/support.
Cheers
My account was deleted as I was inactive for over a year or more, and I understand that but is it possible if I can get back the photos and files that I had in my account, the dropbox account was with the same email adress?!
Hey @Nasip07, welcome to our community!
Unfortunately, that isn’t possible. Once an account has been deleted because of inactivity, all data is deleted from our servers. This is done for privacy and security concerns. I wish I had better news.
Take care
My Dropbox account was also deleted due to inactivity, can I get back my referral space?
I have the same email for my old Dropbox account as well as my current one. I would just like to get my referral storage back since I worked hard on that. Thank you!
Hi @jojobaies; thanks for joining our Community and sorry for the late reply.
In your case, you can contact our support team directly and ask if this would be possible.
Just make sure to use an incognito window window without logging into any account and fill out this form by providing as much information as possible along with an email address we can reach you.
Let me know if you have any more questions.
I tried 6 months to get into my dropbox account. I emailed dropbox. NO SUPPORT. I need to access my account--now they said it was deactivated--but I am trying to use it. Please help. Thank you. I cannot get any response from dropbox. I had this account for at least 4-6 years.
Daphane, might you ba able to help me? Thank you!
Hi there @mitten53, I'm sorry to hear you're having trouble with this!
Since you mentioned that you reached out to the Support team, can you let me know the ticket number (eg. #1234567) that you would have received for this?
Also, can you clarify for me how you were notified that your account was deactivated? Was there a long time period where you didn't access your Dropbox account?
Let me know - thanks!
I reached out to support and they never replied--twice. Now I cannot reach them because they deleted my account. I accessed my account every few months. They said it had been over a year. That is when I reached out--before their deadline to close--but I never heard back. Now, since they deleted my account I cannot email--unless I make a new account.
I am sad.
Denise
When you reached out to our Support team, you would have received a ticket number for your case. So that I can check on this from my side, I'll need you to provide me with those @mitten53.
Can you also let me know how you were accessing your account? Was it through the website perhaps, or through one of the apps?
Keep me posted!
I would like to reactivate an account that was closed due to inactivity. I cannot find any way to contact support for this.
I'm afraid that if the account has already been closed @lessly, that we wouldn't be able to restore the account to the same state as it was before.
If you'd like to, you could open up a new account with the same email address. However, it will be a brand new account without any associated to the previous account.
Hope this info helps!
My Dropbox account [Removed as per Community Guidelines] was deleted by the Dropbox team, how do i return ir back?
Hi @Khaled Yassin, what error do you get when you attempt to login to the account? Were you part of a Dropbox Business team?
Hi, I have the same issue. My account has been deleted as I was inactive for over one year. But, those files are very important to me. How can I get them back?
I know its been a long time but is there anyway i can get my pics back ive been using another email so didn't see the one about this ty
@CityOfEvil
No, sorry, once an account is removed for inactivity the files are permanently removed.
@aguskristianto - sorry once an account is deleted for inactivity all data is removed relating to that account. There is no record of your referral space etc. so nobody can return it.
