this link shows message " invalid format" on cell phone
https://www.dropbox.com/s/5f44bkcdc5q97v7/pbrotationinfo.pdf?dl=0
Thanks for trying that out for me, @speedijim.
If you have a secondary browser on your mobile device, could you also try copying the shared link as it is and pasting it there?
Let me know what you find!
Hi @speedijim, thanks for checking in with us - I'd be more than happy to help!
As a first step, could you send me a screenshot (without any personal info) of the exact error message that you're seeing?
Thanks!
Take a screenshot on your device showing the error. You can then use the Photos icon in the Reply window to add the image to your reply here.
That being said, I can open that link on my phone without an issue.
Thanks for the screenshot, @speedijim.
Could it be that you don't have the relevant app to preview the .pdf file?
Could you also copy-pasting the link to your mobile's browser, but replace the "1" with a "0" to preview it instead of downloading it?
Let me know how it goes!
Could you send me a screenshot (without any personal info) of what you see when you copy the link, replace dl=0, and paste it to your primary browser to preview it?
Have you also tried previewing other shared link of a .pdf file by any chance?
Keep me posted!
That's great to hear, @speedijim!
Since it works by copy-pasting, could you let me know what you're trying to achieve? Does it work if you add a dl=0?
Although this is mainly the functionality of the OS itself, thank you for taking the time to share your feedback with us!
I'd recommend for now notifying the users (who you've send the shared link to) to copy-paste it to another browser.
In the meantime, if you have any other questions, don't hesitate to get back to us. Cheers!
