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Can't download file from a password protected shared folder - 'shared_link_access_denied'

I'm trying to download a file with API from a subfolder of a password protected shared folder using the 'get_shared_link_file' function and but I'm receiving: 'shared_link_access_denied'.

I am providing the shared folder's password and the password is correct as I can access the folder and its subfolders and download the file if accessing via browser.

Example of the 'get_shared_link_file' parameters that I'm sending in the request:

"url":"https://www.dropbox.com/sh/blablabla?dl=0"
"path":"/PATH/TO/FILE/file.pdf"
"link_password":"password"

I have also tried the Dropbox API Explorer and the result is the same: 'shared_link_access_denied'.

What could be the problem?

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Comments

Greg-DB

Thanks for reporting this! This is a bug on our side. We're looking into it.

Gamabit

Hi @Greg K.

Is there maybe any progress on this one? We have a lot of troubless because of files not being returned properly...

Thank you

Greg-DB

@Gamabit No, unfortunately I don't have any news on this. I'll follow up here as soon as I do.

Gamabit

Hi @Greg-DB

Any news maybe?

Greg-DB

@Gamabit No, unfortunately I don't have any news on this yet.

johntrenwith

Hi @Greg K.

Has there been any progress with fixing this bug? I'd hoped to automate the download of a shared file using the Dropbox API but I'm also getting the 'shared_link_access_denied' error even though the password is correct. Is there any chance of escalating this?

Thank you

Greg-DB

@johntrenwith This is still open with engineering, though I still don't have an update on it yet. I'll bring this up with them again.

Greg-DB

This issue with calling get_shared_link_file with a password is now fixed and should be working properly.

Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.