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shared_link_access_denied when trying to access a shared file using the v2 api (status 409)

info: the dropbox folder is in another users' account; I can access the file in question via the browser, even when I am not logged in to dropbox myself, by supplying the link_password when prompted.

However, when I use the api v2 and supply my token and the link_password, I receive the shared_link_access_denied.

Here is the curl call, (without the identifying information) --

curl -vX POST \
https://content.dropboxapi.com/2/sharing/get_shared_link_file \
--header "Authorization: Bearer _MY_BEARER_TOKEN_" \
--header "Dropbox-API-Arg: { \"url\":\"_THE_FILEs_URL?dl=1\", "link_password\":\"_MY_LINK_PASSWORD_\"}"

The error I receive:

< HTTP/1.1 409 shared_link_access_denied/
< Server: nginx
< Date: Wed, 25 Jul 2018 10:29:50 GMT
< Content-Type: application/json
< Transfer-Encoding: chunked
< Connection: keep-alive
< Content-Security-Policy: sandbox allow-forms allow-scripts
< X-Dropbox-Request-Id: 7e722bc37889b435a4336c0661f86577
< X-Robots-Tag: noindex, nofollow, noimageindex
<
* Connection #0 to host content.dropboxapi.com left intact
* Closing connection #0
{"error_summary": "shared_link_access_denied/", "error": {".tag": "shared_link_access_denied"}}

Any suggestions, please?

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Comments

Greg-DB

Thanks for the report! This looks like a bug on our side. We'll look into it.

keepthemonochro

I have the same error. Any updates on the fix?

Greg-DB

@keepthemonochro No, unfortunately I don't have any news on this. I'll follow up here once I do.

praveendhanala

I am facing the same issue. Is there any update on this?

Greg-DB

@praveendhanala No, unfortunately I don't have an update on this.

overlookmotel

Any update on this please? A year has passed, but the issue remains.

Greg-DB

@overlookmotel I'm afraid I don't have any news on this. This is still open with engineering, but I'll bring it up with them again and follow up here if/when I have anything to report.

overlookmotel

Thanks very much for coming back.

Could you possibly also enquire if there is any workaround in the meantime?

Greg-DB

@overlookmotel We have been able to reproduce and investigate the issue, but there doesn't appear to be a workaround.

overlookmotel

Thanks for your reply. That's disappointing.

I don't know the ins and outs of Dropbox's internal working, but it seems to me unlikely that this would be a particularly tricky thing to fix. I suspect it's just not high on the list of priorities for the engineering team.

This does seem a bit strange - a known bug that multiple users of your product complain about and which remains unsolved for over a year?

Greg-DB

@overlookmotel I don't know if the fix for this is difficult or not, but I'll pass your feedback along to the team.

overlookmotel

Thank you Greg.

Anuj-

How long will it take to fix this?

Greg-DB

@Anuj- Unfortunately, I don't have a timeline for a fix for this. I'll follow up here once I have an update on this.

Anuj-

@Greg-DB this is a bit urgent. Can you have it prioritize high

Greg-DB

@Anuj- I can't make any promises, but I'll send your note on the urgency along to the team.

overlookmotel

Yes, please do. I'm keen to integrate Dropbox into my product but this bug is a deal-breaker. Our clients want to password-protect their links, but our inability to download via Dropbox API means we have to advise them not to use Dropbox and go to use alternative services.

Greg-DB

@overlookmotel Thanks for the feedback. I've shared this with the team, and I will follow up here with any update on this.

Greg-DB

This issue with calling /2/sharing/get_shared_link_file with a password is now fixed and should be working properly.

Apologies for any inconvenience this may have caused, and thanks again for bringing this to our attention.

overlookmotel

Thank you!

Shyam Pratap Singh

When you access any resource which is not public access, shared link access denied error will be thrown and this is logical too.

So to solve such an issue, first, create a sharable link allowing public access or adding member-only to share the particular resources.

1 : Create Sharable Resources

https://www.dropbox.com/developers/documentation/http/documentation#sharing-create_shared_link_with_settings

2: Now Get a link to share :

https://www.dropbox.com/developers/documentation/http/documentation#sharing-list_shared_links

Call this API first, if there is no sharable link, it will return an empty list else it will provide a sharable link that can be access by the public.

If the list is empty call API mentioned in 1 and you will get a sharable link.

3: If you want to share this link and want the resource can be downloaded programmatically, e.g creating QR code of sharable link and once scan be any other user, the particular resource should be downloaded.

https://www.dropbox.com/developers/documentation/http/documentation#sharing-get_shared_link_file