Child Item

Cannot access Dropbox account via web

I am attempting to access my Dropbox account. I have tried Edge, Firefox, Chrome, and Vivaldi, and all give me the same message after accepting my correct login credentials:
"Oh hello. Sorry for this little hiccup."

Similarly, when I try to bypass the main screen and go straight to dropbox.com/account, I am greeted by an Error (500).

On the same computer, I can see my files and folders in the Windows 10 Dropbox app, but I must access via the Web to update the Account setting I want to update.

How do I get past this problem, which only started today?

Find more posts tagged with

View

Desktop

Error Messages

Web

OffTopic

Insightful

AcceptAnswer

Closed - Not for right now

Accepted answers

Lusil

Hey everyone, thank you all for your reports!

The issue at hand should now be fixed and working as normal.

You can also verify this from our System Status page.

If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you.

Thank you for your diligence!

All comments

kmnyc

Hi There,

I can't access my account due to a constant "please refresh your page" prompt that doesn't seem to load the page. I had just uploaded files and then deleted a few others and now I can't access them. I tried opening in a new browser but that didn't work either, same issue.

I have delivery deadlines that I am under for a client. Is it possible to resolve this so I can get access to my files? Many thanks in advance for your time.

Best,

Kristin

strumjd

Getting a "hiccup" error when trying to access dropbox.com

dmacleo

having same issue.

started here in Maine about 1530 hrs so about 90 minutes ago.

djsroffel

I am having the same problem today as well. Everything was working fine until today.

M-Fish

I have the same Problem

Lusil

Hey peeps!

As a first step, could you please try refreshing the page and see if you’re able to navigate as normal through it?

If not, could you please try the following:

Access the website through another browser.
Ensure that you don’t have any third party apps running in your browser.
Use incognito/private browsing mode.
Clear the cache.

Let me know how it goes!

Wired

Looks like outages all over
https://downdetector.com/status/dropbox

lbohanan

This is the second time in about 3 weeks that this has happened to me. I have a DB Business account. Really a problem not being able to access work files.

gfullert

I am having the same problem. Tried different browsers, refreshing, etc, but can't access Dropbox via the web.

Greg

iam4uk

Thanks, Lusll. Tried all that before asking this question. None of it makes a difference.

I did just have a momentary, temporary success...but then the error returned. I got to the main page when trying to get back to this forum, and it showed normally...but clicking anywhere eradicated that screen and the "hiccup" screen returned. I entered the support url directly to get back to the "Community" forum here.

One data point that may or may not be of interest: This computer recently updated to Windows 10 version 1903.

dmacleo

yeah.....nice try.

been there.

chrome, firefox, waterfox (my main browser) edge and IE all tried.

guess what...

fails.

same issue.

if generic ansers like this are the goto answers just not gonna bother reporting anything cause thats huge waste of my time.

MadOverlord

Also getting this. Have tried killing cookies and logging in again. No joy.

Lusil

Hey again peeps, thanks for raising this.

I’ve relayed your comments to our engineers and they are working on this. I’ll make sure to let you know of an update as soon as possible.

Thanks in advance for your patience!

dmacleo

thank you

Mark m.107

Same here - also getting a "Failed to load modal" when trying to update the billing info.

Lusil

Hey everyone, thank you all for your reports!

The issue at hand should now be fixed and working as normal.

You can also verify this from our System Status page.

If anyone is still having issues though, please don’t hesitate to get in touch with our Support team and they’ll do their best to assist you.

Thank you for your diligence!

andrea_2004

Hey! I was about to go to dropbox.com but when I press enter there is no site where in i can log in.. its just blank.. I hope you can resolve this quickly.. Thank u!

Lusil

Hey there @andrea_2004,

Are you not able to login through the website here?

You can also try clicking on the Dropbox icon that’s on the top left-corner of this page to see if you’re able to navigate to your account.

If not, could you please send me a screenshot (without any personal info) of what you’re seeing when you try to login?

Let me know what you find!

andrea_2004

Hey! I saw the email you send two days ago and it worked I can log in but... I cannot go to the site where in I can see my downladed files.. I hope you can fix this problem because its been like this for almost two weeks.

Thank u!

Lusil

Glad to hear that you were able to sign into your account, @andrea_2004!

Could you please clarify what you mean by:

@andrea_2004 wrote:
I cannot go to the site where in I can see my downladed files

Are these files you’ve downloaded from the Dropbox website to your computer or files you’ve added to your Dropbox account?

Any additional info would be very helpful. Thanks!