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We're getting a 404 error when trying to open or download files from a team folder. Any ideas?

helencpalmer75

this issue is happening to me as well - please send a solution!

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Lusil

Thanks for getting back to me on this, @allison12345, and thanks for posting your query on the Community, @HugoStrange.

In order to better investigate this with you, I’ve sent you both a ticket to the respective email addresses connected to your Community profiles. Please check your inboxes for my latest message and we’ll take it from there.

Looking forward to hearing back from you!

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Lusil

Hey there @helencpalmer75,

Initially, please note that when this behavior was reported in this thread, it was temporary and is now resolved.

However, if you are seeing a 500 error, could you please clarify when exactly? Is it when you try to sign in to your Dropbox account or when you navigate to a specific tab?

Let me know what you find!

helencpalmer75

Hi, We have a team folder which we share, but all the documents within this folder all experience the error “‘404’ we cant find what you’re looking for…” when you try and open or download them

This seems to have happened since the upgrade last week... but may be just a coincidence.

How can i get help on this please urgently...

Walter

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If this persists across other browsers or an incognito window, could you send us a screenshot of the error you get so we can investigate further?

Last but not least, are all members of the team affected by this?

Let us know here and we'll take it from there!

helencpalmer75

Hi Walter

Sorry to be jumping in here Helen but could you go through the exact steps you take to result in this error?

If i go to my team folder 'Talent FM's shared workspace'

then try and open / download any document i get the 400 error

https://www.dropbox.com/scl/fi/fk87l5vbwqkdfmrtazzvy/Headed%20Paper.docx?cloud_editor=word&dl=0

Dropbox error.jpg

it persists across other browers and also other team members of the group

Thanks for your help

Walter

I see now - thanks for the clarification Helen!

Upon testing the shared link you provided I also hit a 404 error.

Now, kindly note that shared links will break if the file(s) has been deleted from its Dropbox folder. Please check to see that the file is still located in your Dropbox folder. You can look at your deleted files on the following page:

https://www.dropbox.com/deleted_files

Please also be aware that there is a 20GB daily limit on link traffic for Basic accounts, and a 200GB daily limit for paid accounts. Exceeding this limit will disable your shared links.

I hope this information helps point you towards the right direction while I remain at your disposal should you need any further assistance with this Helen; just let me know here and I'll reach out to your Dropbox associated email address to work on it together.

Thanks again!

helencpalmer75

Hi, the issue seems to have been resolved - if i click on the three dots the file opens and i can edit it.

It still doesnt work when i click on open with, so might be an issue still to investigate

helencpalmer75

Sorry ignore my last message - if i open the document with the ... this downloads, but changes i make are not stored in dropbox

So, stil have the issue of being able to 'open with' and edit files

Can you investigate further for me

Walter

I'm sorry, could you clarify if you have added the files you're trying to edit to your account first? Can you see them within your 'Files' tab on our website?

I'm only asking because shared links are by default view only Helen.

Thanks for your cooperation so far!

allison12345

I am also getting this error message when trying to open files from a team folder. Is there a solution for this?

Lusil

Hi there @allison12345,

As @Walter mentions in their previous reply, please bear in mind that if you’re getting a 404 error when trying to access a shared link, it usually means that the file has been deleted from its Dropbox folder.

In this case, if this was a file in your account, please check to see that it’s still located in your Dropbox (potentially in your deleted files tab) or, if it’s sent by another user/member, please contact them for more info.

If I’ve misunderstood your concern, please don’t hesitate to get back to me with any additional details, relevant steps that you take that results in this error, as well as screenshots (without any personal info) so that I have a better understanding of your experience.

Thanks in advance!

allison12345

Thank you for the reply. I uploaded the document several times and still can't open it. No one else in the shared folder can either. We can't open any files in the shared folder. This is the main shared folder my team uses.

HugoStrange

I am having the same issue. Shared folder files mark 404 error when trying to open or download. The file has not been deleted. I uploaded a new one in the shared folder and still can't access it. I have plenty of storage, so that isn't the issue. Entire team is experiencing the same problem when trying to open the file. Please, help. We have had this issue all week.

Lusil

Thanks for getting back to me on this, @allison12345, and thanks for posting your query on the Community, @HugoStrange.

Looking forward to hearing back from you!

almcconnell

I am having this same issue as are others in my shared folder... for numerous files. Please help!

Lusil

Hey @almcconnell, thanks for raising this.

I followed up with a ticket for further steps, so please make sure to check the email associated with your Community account and we’ll take it from there.

Cheers!

BettyFordAG

Could you email me the further steps, as well.

Thank you!

Lusil

Hey @BettyFordAG, thanks for posting here on the Community!

I followed up with a ticket so as to further investigate this, so please make sure to check your inbox of the email address associated with your Community profile for my latest message.

Thanks in advance!

Spartanlogistic

I have the same problem. First 404 now 500 error when I press "open with excel online".. I have been almos one week with this problem... This is not a good service......

Lusil

Hi there @Spartanlogistic, sorry to hear that you’re also having trouble with this.

I was able to locate your ongoing communication with a member of my team and have passed your comments along to them.

I can see that they have replied to you via email so please check your inbox for their latest message and don’t hesitate to get back to them with any additional info - they’ll be able to assist you using our internal tools.

Thanks in advance!

Frostbiteyt

Hi whenever I try to open mods on minecraft it sends me this. ThaumcraftLoader was unable to download required library Baubles-1.8.9-1.1.3.0.jar
Check your internet connection and try restarting or download it manually from
https://dl.dropboxusercontent.com/u/47135879//Baubles-1.8.9-1.1.3.0.jar and put it in your mods folder