Child Item

No Link Code when using Single Sign-on from home

Hello,

My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at home, I have downloaded the client and when I go to use single sign-on I input my work email address and click next and I never receive a code. Nothing happens.
Thanks for any advice on how to proceed.

Kindly,

Kyle

Find more posts tagged with

Security

Disagree

Accepted answers

Jane

Hey @jcmcconnell,

Thanks for getting in touch on Community about that!

Just a very quick question on that: Are you the only one on your team experiencing this issue?

The best troubleshooting advice I could give you at the moment would be to try collecting any information about the issue you have experienced and ask your admin to call in to us through the admin console. This will help him/her expedite resolution.

Hope this helps!

Kind regards,

JaneA

All comments

Kent H.6

We have the same issue with our SSO. I believe the problem is that we use SAML 2.0 (IdP Initiated) for the Dropbox integration with our SSO. This requires we return to a fixed URL after logging in but to get the Link Code you need to return to a different URL, if I am correct then SAML based SSO with Dropbox Link Codes the way they are currently done will NEVER work.

bhabermann

We are having the same issues. Does anyone have a resolution to this?

bhabermann

To follow up for anyone else having similar issues, we are using PingFederate for our SSO. SSO works without issue when using the the web login but if you try to login using the DropBox client for windows, you'll never receive the link code like what was posted above. What we found out is that when dropbox is sending us to Ping to authenticate, in the URL string you'll see somewhere in there relaystate. If you change relaystate to TargetResource in the address bar and refresh the page, you'll get your link code. We still aren't sure how to have dropbox send targetresource instead of relaystate.

Vicky

Hi there,

Can you please contact us directly from your Admin Console?

rkorn

We have exactly the same problem. Already opened a support case. Is there any solution?

bhabermann

Hello,

I'm trying to remember exactly what we did but I know we made a change on the drop box sign in URL. it should be set to something like:

https://example.com:9031/idp/SSO.saml2

I'm not sure if you are using PingFederate or not but then we had to login to there and under the SAML connection for dropbox we had to go to the General Info tab and change the Partner Identity ID to just read Dropbox.

That fixed the issue for us.

rkorn

We are using CAS 5.0.0, which uses a fully compatible SAML v2. IdP. As a result we have to generate the Dropbox Metadata on our own. The docs say, that Dropbox uses a HTTP-Redirect Binding from SP to IdP, so we used cas.example.com/idp/profile/SAML2/Redirect/SSO as login url. Maybe thats to specific. I dont know.

jcmcconnell

Is there any way to resolve this? Having the same problem with the dropbox client here. No link code is ever forthcoming.

Jane

Hey @jcmcconnell,

Thanks for getting in touch on Community about that!

Just a very quick question on that: Are you the only one on your team experiencing this issue?

Hope this helps!

Kind regards,

JaneA

srogalla

This really is a pain in the [profanity removed by moderation] there doesnt seem to be a resolution for this anywhere on the web or through dropbox. I have opened numerous tickets and they all seem to dissipate into the mist, why do they provide the integration if they dont provide the support?

Jane

Hey there (@srogalla), please bear in mind that I slightly modified your post according to our Community Guidelines.

It would be best for us to investigate the security-specific issue you’ve experienced through our Official Support channel, as we’ll need to have direct access to your account details. As I’d like to expedite matters for you, I’ve located your latest open request on our system & I can see that it’s already been forwarded by my colleague to our specialists’ inbox, so you may expect a reply from them on that email chain soon.

I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!

nxbalas

I don't understand how this issue is marked solved when all the advice is to call in. what an amazing software as a service idea!

Jane

Hey @nxbalas, kindly bear in mind that this an older discussion. Having reviewed previous interactions, it seems that this discrepancy comes from your configuration & I had advised calling in, so as to expedite matters for anyone facing this issue. Let me quickly re-phrase for posterity that this error pertains to users signing in on the desktop app, however they would be re-directed to the web as part of this flow. This is usually a configuration that will need to be checked with your IDP.

As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve included a copy of your comments there. Our higher-level technicians will get back in touch with you shortly via email; please have a look at your inbox within the day.

Thanks for getting in touch on the Dropbox Community & I remain at your entire disposal if I’ve misunderstood your description in any way or you have any additional questions!