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Connection timeout

Hi guys! Today we got a lot of such messages:

message: cURL error 7: Failed to connect to content.dropboxapi.com port 443: Connection timed out (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)

It started around 2019-02-26 00:00:00 UTC and periodically goes till now (2019-02-27 08:20:00 UTC)

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Greg-DB

We are investigating reports of users of certain Internet service providers being unable to reach the Dropbox servers.

We are working to resolve these issues. If you are still seeing connectivity issues now, please let me know and supply the output of the following commands from the affected machine:

Mac/Linux:

traceroute api.dropboxapi.com

traceroute content.dropboxapi.com

Windows:

tracert api.dropboxapi.com

tracert content.dropboxapi.com

Nicollo_

traceroute to content.dropboxapi.com (162.125.6.8), 30 hops max, 60 byte packets
 1  216.182.226.18 (216.182.226.18)  11.665 ms 216.182.226.110 (216.182.226.110)  12.552 ms 216.182.226.16 (216.182.226.16)  19.404 ms
 2  100.66.12.2 (100.66.12.2)  16.731 ms 100.66.12.202 (100.66.12.202)  13.679 ms 100.66.12.78 (100.66.12.78)  18.000 ms
 3  100.66.15.52 (100.66.15.52)  11.305 ms 100.66.10.92 (100.66.10.92)  16.887 ms 100.66.14.198 (100.66.14.198)  12.694 ms
 4  100.66.6.97 (100.66.6.97)  47.652 ms 100.66.6.61 (100.66.6.61)  15.565 ms 100.66.7.81 (100.66.7.81)  19.631 ms
 5  100.66.5.201 (100.66.5.201)  21.511 ms 100.66.5.113 (100.66.5.113)  12.581 ms 100.66.5.245 (100.66.5.245)  22.225 ms
 6  100.65.13.225 (100.65.13.225)  0.192 ms 100.65.15.81 (100.65.15.81)  0.296 ms 100.65.14.225 (100.65.14.225)  20.221 ms
 7  52.93.28.97 (52.93.28.97)  4.378 ms 52.93.28.73 (52.93.28.73)  0.662 ms 52.93.28.135 (52.93.28.135)  0.595 ms
 8  * * *
 9  * * *
10  * 52.93.114.110 (52.93.114.110)  9.366 ms 52.93.114.70 (52.93.114.70)  13.920 ms
11  * * *
12  108.160.174.84 (108.160.174.84)  0.491 ms 52.93.114.34 (52.93.114.34)  8.339 ms 52.93.114.4 (52.93.114.4)  6.931 ms
13  ae0-iad6-pr02.net.dropbox.com (162.125.0.85)  0.912 ms 54.239.108.103 (54.239.108.103)  0.976 ms 54.239.108.101 (54.239.108.101)  0.889 ms
14  162.125.6.8 (162.125.6.8)  0.558 ms * 108.160.174.80 (108.160.174.80)  0.774 ms

traceroute to api.dropboxapi.com (162.125.6.7), 30 hops max, 60 byte packets
 1  216.182.226.14 (216.182.226.14)  13.394 ms 216.182.226.20 (216.182.226.20)  11.327 ms 216.182.224.108 (216.182.224.108)  16.239 ms
 2  100.66.8.70 (100.66.8.70)  18.739 ms 100.66.12.192 (100.66.12.192)  12.092 ms 100.66.12.128 (100.66.12.128)  12.091 ms
 3  100.66.15.14 (100.66.15.14)  21.738 ms 100.66.14.160 (100.66.14.160)  15.112 ms 100.66.10.166 (100.66.10.166)  19.915 ms
 4  100.66.7.19 (100.66.7.19)  18.316 ms 100.66.6.227 (100.66.6.227)  13.845 ms 100.66.7.239 (100.66.7.239)  13.490 ms
 5  100.66.5.15 (100.66.5.15)  15.210 ms 100.66.5.103 (100.66.5.103)  8.092 ms *
 6  100.65.14.193 (100.65.14.193)  0.194 ms 100.65.13.161 (100.65.13.161)  0.425 ms 100.65.15.97 (100.65.15.97)  0.523 ms
 7  52.93.28.119 (52.93.28.119)  0.278 ms 52.93.28.113 (52.93.28.113)  18.061 ms 52.93.28.109 (52.93.28.109)  1.176 ms
 8  * * *
 9  * * *
10  * * 52.93.114.72 (52.93.114.72)  10.194 ms
11  100.95.7.209 (100.95.7.209)  0.591 ms 54.239.108.203 (54.239.108.203)  0.965 ms 54.239.109.15 (54.239.109.15)  2.043 ms
12  * 52.93.114.46 (52.93.114.46)  18.719 ms 52.93.114.50 (52.93.114.50)  9.823 ms
13  ae0-iad6-pr01.net.dropbox.com (162.125.0.83)  0.894 ms  0.834 ms ae0-iad6-ea04.net.dropbox.com (162.125.0.89)  0.868 ms
14  162.125.6.7 (162.125.6.7)  0.515 ms * 108.160.174.80 (108.160.174.80)  0.748 ms

Greg-DB

Thanks! That's helpful. Please try again now and let me know if you're still seeing any issues.

WriterontheLoos

How do I find the trace root to report it. My dropbox sync to Scrivener on my ipad has been timing out on all attempts over the past 24 hours. Files begin syncing and after approx five minutes and 10 file transfer/update I get sync timeout message; try again later. This is now impeding work flow. Please advise on status of connection timeouts the past week.

WriterontheLoos

I am unable too complete update syncs between Dropbox and Scrivener the past 24 hours with repeated attempts getting time out messages. Impeding work flow. There is no error code.

Greg-DB

@WriterontheLoos The original issue reported here was resolved last week. If you're still seeing issues connecting to Dropbox, please reach out support here: https://www.dropbox.com/support

If you're only seeing issues with a particular third party app, please contact the developer of that app for help.