Old account closed due to inactivity. What can I do?

ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

Open your ticket here: https://www.dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

All comments

Hey @AnthonyMondz,

Thanks for getting in touch on the Community, we'd like to welcome you & we hope that you enjoy it here!

Just to clarify, you mention that your account got closed. Did you delete your account or was it closed due to inactivity?

Once I have this piece of info, I'll send over more details about it.

Kind regards,

JaneA

Mark

You may find Anthony that it isnt possible if it was due to inactivity Im afraid.

ferpal1

Hello there!

Help please!!!

My account gor closed due to inactivity.

I have been away for a while and did not need to access the account but

is there a way to re open it?

Thank you

Fernando

ferpal1 wrote:
My account gor closed due to inactivity. I have been away for a while and did not need to access the account but is there a way to re open it?

More than likely, no. Once an account has been deleted, it's gone. You can try asking Support but they may not be able to assist you.

Hey @ferpal1, if you go per @Rich 's advice, please let me know here, so that I check it on my end!

Looking forward to hearing back from you. Thanks!

emekusfbi

Hello my account was closed yesterday about 22:42 pm... i cant afford to close that account , pls how do i reactivate it

emekusfbi

The name of the account is [personal information removed by moderation for security reasons]

Hey @emekusfbi, as we can only proceed with account-specific matters via our Official Support channel (we’ll need to have direct access to your account details in order to further advise on the matter), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system. I also removed your email address, as this is a public Forum & anything you post us is visible to anyone visiting this thread.

Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks for checking in with us on the Forum & I’m looking forward to hearing back from you!

hello,

I have realized that you have closed my drop box account, i am trying to view my folders with no luck.

I need to open the account again in order to view my folders please.

thank you

@ghenwaabureslan wrote:

I have realized that you have closed my drop box account ...

I need to open the account again in order to view my folders please.

Typically, once an account has been closed, it cannot be recovered, but only Support will know the status of your account. You need to contact them directly, as described in the responses above your own.

hello there !!!!!!!!!!!!!

IT IS A KIND REMINDER!!! I REALLY NEED MY ACCOUNT BACK,

CAN ANYONE JUST GET BACK TO ME BY ANY ANSWER ?????????

I have realized that you have closed my drop box account, i am trying to view my folders with no luck.

I need to open the account again in order to view my folders please.

thank you

Hi,

How do i contact the support directly??

any email address ? any telephone number ???

The link to open a ticket was posted earlier in this thread. Just scroll up. Phone support is only available for Business Advanced accounts.

can you please send me the email on [email address removed by moderator]?

I still did not receive any email from you

You can open a ticket yourself, as was posted earlier in this thread.

Hey there (@ghenwaabureslan), I can see that you’ve currently been discussing that with my colleague on this thread & she’s already made sure to create a ticket on our system that was automatically closed due to inactivity. Based on your description here though, it seems that you haven’t received their reply on your inbox (note: you may have to check on your Spam folder as well). If so, I’d recommend logging in to our support system by visiting dropbox.zendesk.com with the email address you’re using for your Forum profile, so as to check the interaction. You‘ll need to create a password there, as it is separate from your Dropbox account.

As it’s best for us to keep all details in one thread (per our Community Guidelines) , I’d encourage you to either reply on the email my colleague has created on your behalf or let them know on your conversation here in case you need further assistance.

Anyhow, I hope that this gets resolved soon for you & thanks for taking the time to write in to us on the Dropbox Forum!

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

Mohammedjmahmood

Please all, my account was deleted due to inactivity. Is there any way i can restore the files and photos inside it? Please it is very important.

This is my email. [personal information removed per the Community's Guidelines]