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Chrome reporting dropbox as an incompatible application

alarson

Receiving this error from chrome whenever i open chrome:

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Walter

Hey folks ( @office11 & @chriscsullivan)!

Thanks for reporting this problem here. Without you, other customers could've experienced the same issue.

I have already relayed all the details of your problem to our engineering team. From this point onwards, they’ll evaluate the problem and work toward a solution.

I can’t say exactly how long this will take, however, I’ll keep a close watch on the team’s progress and I will let you know more info as soon as I have an update.

Thanks for your diligence and patience in regards to this matter and enjoy the rest of your day!

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Mark

Tried updating it as it says?

alarson

Yep, didn't fix it.

Lusil

Hey there @alarson!

Thanks for confirming that you’ve updated the app with @Mark, much appreciated! Due to account-specific and sensitive info that’s required to troubleshoot, I’d recommend we move this discussion to email. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Could you please check your inbox for my latest message?

Cheers!

IainZ

I've having the same problem. Please advise ;-)

Mark

You are going to need to log a ticket at www.dropbox.com/support and then track it at http://dropbox.zendesk.com

Note that replies will take at least a few days.

IainZ

That seems rather unhelpful given exactly the same issue has already been raised by somebody else. And if others are having or are going to have the same issue then there will be multiple tickets raised for the same problem.

Mark

Yes there will be multiple tickets but Dropbox links them all together. Remember this is mainly a user supported forum so unless people report things in nobody can do anything about it.

You could of course wait to see if a Dropbox agent comes along next week, but, all they will do is open a ticket on your behalf as they are not part of the engineering team.

Ultimately the choice is yours, however.

Lusil

Hey @IainZ.

Just to ensure a few basic steps, have you updated your browser by any chance? How about switching to another browser or using incognito? Also, make sure that you’re not running any extensions.

For further troubleshooting purposes though, as @Mark said, a ticket submission would be required due to sensitive and account-specific info that may be needed. However, I could also contact you via email to the email address associated with your Forum profile if that’s more preferable.

Let me know if any of the above help and if not, how you’d like to proceed. Thanks! :upside_down:

DarkRothaus

Same problem on my end. Started happening around a week ago.

Didn't notice that anything that actually has issues - it's just Chrome complaining that DropBox is not compatible.

Since both apps update automatically, hard to trace which update caused the issue but one of the two certainly did.

Lusil

Hey @DarkRothaus, sorry to hear you’re having trouble with this. Have you tried the steps mentioned (switching browsers, using incognito and ensuring that you’re not running any extensions)? Were you able to resolve your concern in the end?

Let me know of any updates on the matter and I’ll make sure to get back to you as soon as possible. Thanks!

DarkRothaus

Hi,

This is a Chrome-specific error message so switching browsers is not really helpful. It's only shown after restarting Chrome and Chrome always launches in default mode, not incognito. Certainly have plenty of extensions but they shouldn't cause that problem.

As I mentioned, I didn't see any problem outside of Chrome complaining that there's an incompatibility so I guess there's just some sort of check that either Chrome or you guys introduced that wasn't there before.

Thx

Lusil

Hey @DarkRothaus, thanks for your prompt response here!

I just want to make sure if the issue persists on an incognito window or after clearing your browser's cache as well, so as to exclude the possibility of a plug-in/browser extension causing this. If the incognito window works as normal, try temporarily disabling your browser extensions one by one to see if that does the trick.

Furthermore, could you navigate to your browser's settings and let me know the build you’re currently on? You can do this by following the steps below:

1. Go to Chrome's settings (ellipsis on the top right corner of your screen).

2. Click Help.

3. Click About Chrome.

Thanks in advance! :upside_down:

Alexandra4

Hey @alarson and all, thanks for reporting this.

To provide some background, this doesn't affect the performance of your Dropbox desktop application. However, we're aware that this Google Chrome notification causes confusion and we have confirmed that this will be resolved in a future version (v69) of Chrome.

In the meantime, you can open up another tab in Chrome and close the tab with the notification. Alternatively, you can install the beta version of Chrome from https://www.chromium.org/getting-involved/dev-channel.

We'll post any important updates about this issue in this forum thread.

wad2502

Yes Chrome became very unstable the moment I loaded Dropbox. It is more stable now I removed the installer program but still is crashing without any warning and frequently. Why? I have no idea unless there is some bad programming and both programs are using the same memory locations.. or one of the programs is not scrubbing the memory locations when it clears that space? (thats usually the cause so a programmer told me..

)

MuseumsCo

Is there an update on this issue yet? The warning came on today when I restarted my computer.

Cirj

I also got the message today.

Jeff-C-SFL

I'm now in this group too...

Seems like DROPBOX support is going to need to make contact with GOOGLE and get an answer...

And please stop saying to use another browser.

I have all my stuff set up to run out of Chrome and even multiple profiles for different business I participate with.

Maybe a remote session to a user's WS to drill into the settings, registry, etc...

Please post a solution soon.

Thank you.

bakkulf

Jeff-C-SFL; if you read three posts up, you see it's going to be fixed in Chrome v69. Current (as of today) official release is 68. You either have to wait a bit, or update Chrome to beta channel.

@dropbox team; Win10-64, nb_NO locale, Chrome 68.0.3440.106; happens in my end as well. Think it even prevented me from restoring a session after Chrome crashed (the "restore previous session" was sort of hijacked so I had to recover manually).

Jeff-C-SFL

I don't see that msg... but I am satisfied with the answer.

Thank you.

-JC

deafbowtie

Dropbox was updated on August 28, 2018 to this version: 56.4.94 and it keeps crashing Chrome from time to time. Chrome Error Message for crash says Dropbox is causing and the app must be uninstalled. So I did. Now I no longer have the same problem. That is why I am writing this conversation. Any solution?

ChPrael

I'm also running Version 68.0.3440.106 (Official Build) (64-bit) and getting the same error message. Chrome is also more unstable from whatever this issue is, and is suffering performance issues.

Any timing on v69? This is a business impact here.

RLD

Sometime around 11/17, Google announced some changes which were to be similar to Windows Edge behavior concerning code injections. Beginning with Chrome 66, crashes due to code injections by Windows software into the browser would generate a warning to update or remove such software. This would continue through the current relaease of Chrome 68. Chrome 69 (due out 9/4/2018 at last update) will block the software from injecting code into Chrome processes. If blocking is unsuccessful, the warning will still be shown after Chrome restarts and allows injection. The following Chrome 72 won’t show any warning and code injecting will always be blocked. This seems to indicate Chrome is being developed to deal with what it perceives as bad code injections, so the application vendors will still need to address what is causing the originating issue Chrome is alerting everyone to since by Chrome 72 they will simply be blocked. In other words, Chrome 69 will not fix the issue, but it will help better control or mask it, and by 72 it will be blocked for working in Chrome. This is my 2 cents and interpretation of the information across various online sites, and I am not affiliated with Google, nor do I possess any additional inside information. I'm just a Dropbox customer who ran across some extra info to pass along which may or may not be helpful as this problem seems to be escalating.

Lusil

Hi @deafbowtie!

Do you experience this issue with any other browser, when using incognito/private browsing, and when you’re not running any browser extensions?

A screenshot of any error message or the behavior you’re experiencing (omitting any personal info) would also help in understanding your concern better.

Thanks in advance! :upside_down:

deafbowtie

Nothing happened with Window Edge and Firefox Mozilla. Once I uninstalled the Dropbox app, no longer I had any crash with Chrome. Want me to reinstall the Dropbox app and see what happens?

Lusil

Thanks for the swift reply, @deafbowtie. Let’s see if we can work around this in a different way.

Initially, could the message that you were seeing be something as described in this thread?

Furthermore, could you navigate to your browser's settings and check that you have an updated version of your Chrome browser? You can do this by following the steps below:

1. Go to Chrome's settings (ellipsis on the top right corner of your screen)

2. Click Help

3. Click About Chrome

Let me know of any updates! :nerd:

deafbowtie

Sorry for the delay. I used the reply command instead of this community method.

Lusil

The screenshot in "this thread" is exactly what I saw several times.

My Google Chrome is up to date

Version 68.0.3440.106 (Official Build) (64-bit)

Thanks,

Lusil

Thanks for confirming this, @deafbowtie!

I’ve gone ahead and moved your posts to this thread, since you mention that:

@deafbowtie wrote:

The screenshot in "this thread" is exactly what I saw several times.

Please note that, as @Alexandra4 mentions, this should be fixed in a future version of Chrome. You can also find this info in our Known Issues section.

Apologies for the inconvenience, and I hope this helped to some extent. :slight_smile:

AngeloB

Chrome v69 and it's still happening to me.

Atropa

Hi all.
I have a Win10 PC and Chrome told me Dropbox is NOT compatible.
- I have two choice : keeping un-compatible Dropbox app on my PC and hoping all things will go on well (!!!)
- Uninstall Dropbox from PC.

Really?!

note : I do not use Tablet mode on this PC

Thank you all for helping me.

Jay

Hi there, I merged your thread with this post so you can see more information about this error message from Chrome.