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The download links doesn't work with IE11

FredericH

Hi,

We're using Dropbox api v2 for a development.

To download a file from an existing account we're calling your :

https://api.dropboxapi.com/2/files/get_temporary_link and passing the file path in the request.

We get a response containing an url :

https://dl.dropboxusercontent.com/apitl/1/XXXXXXXXXXXX

In a HTML file from a link or a button we do a window.open of this URL.

This works 100% in Chrome and Firefox but with IE 11 we often get a blank page the file doesn't download.

It sounds that even copying the download address in IE address fails ...

It appears that it also works from time to time.

It sounds like something IE can't access properly to the link or the link is not responding ...

Do you know of such an issue ?

Can you try to reproduce ? I can help if you need.

It's very important for us as we really need IE to be supported.

Thx

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Comments

Greg-DB

Thanks for the report! This is a known issue when using these links in Internet Explorer, but I don't have a timeline for a fix to offer. It's possible it's a bug in Internet Explorer itself, since it doesn't occur in other browsers. I'll follow up here with any news on this.

FredericH

Thx Greg,

Do you have any workaround to handle the issue ?

Greg-DB

No, unfortunately I'm not aware of a workaround for this.

FredericH

What if I create a shared link with settings and add an expiry on the link ?

FredericH

Arg it sounds like I need my users to have a dropbox plus account to set up an expiry date ?

It's the case from the API like from the UI ?

Greg-DB

Yes, the shared link expiration functionality is only available to paid accounts, both in the API and UI.

Greg-DB

We've had our engineers working on this and the good news is the problem has been fixed. Please try again and you should find that this functionality works correctly.

Apologies for any inconvenience this caused.