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"Please enter a CAPTCHA response"

When my friend used my invitation link to sign up for Dropbox, the website keeps showing "Please enter a CAPTCHA response" but there was no CAPTCHA test to respond to. This issue did not show up when she tried to sign up directly (no through the invitation link), so I lost the 500 MB space I should have earned.

Please help me solve this issue.

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Accepted answers

Jane

Hey @emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!

As a first troubleshooting step (since this is an account specific issue that would require personal information), I’d like to encourage you to try once again to write in to our team: https://www.dropbox.com/support, following this flow: “Email/ Other/ & then choose "Email now”. On the “Other details” field there, please fill in any additional info (such as screenshots etc.) on what you’re experiencing, that would help our team determine the case.

From this point onwards, I’d be happy to check for your ticket internally and make sure we handle it as soon as possible. Please let me know your 7-digit ticket # here & I’ll make sure a colleague replies on our email.

Thanks again for your time and cooperation here & I’ll be awaiting your next message!

All comments

Mark

I dont think there is anything to solve I'm afraid..... she didnt use your link, therefore you (and her actually) are not entitled to the space increase.

All you can do is log a ticket and ask support if they'll help, but, I'm not sure they will as she hasnt used the link.

www.dropbox.com/support to log it
http://dropbox.zendesk.com to track

needanswers

Thanks. What I want to know is whether Dropbox actually block the friend referral function on purpose. If this no CAPTCHA test problem generally exists for friend referral registration, I certainly do not want bother my friend to sign up for Dropbox.

Mark

No, it isnt an intentional thing.

Its usually blocked at browser level by things like ad-blockers or a restriction on cookies. If it isnt working disable add-ons like that or try another browser.

yyingg2

my friend had the same issue when trying to use the invitation link i gave. She used various browsers like chrome, internet explorer, dolphin etc. on 2 different laptops and 2 mobile phones but the captcha just didn't appear. perhaps it's a relatively new issue cos another friend managed to successfully do it in Nov 2017.

salam

I have the same issue with the above. I have recommended few people who tried signing up via the link I shared, but the same issue comes up.

needanswers

Hi Mark, it seems that the same problem also occurs to other people. I'm sure this is a problem of the website now. Could you please help us to solve it?

Jane

Hey @needanswers, @salam & @yyingg2, that’s definitely something that I’d like to investigate further!

As a first step, have you checked Mark’s suggestions (i.e. have your friends/ colleagues attempted to repeat the steps through an incognito window/ different browser/ clear cookies etc)? This is merely to exclude it from being a browser-specific behavior.

If this persists, could you write us on our official support channel here: https://www.dropbox.com/support?ref=dropboxsupport? On your email, please include as much detail as possible (esp. screenshots would be truly insightful), so as to check this specific example with you & see whether there could be an issue.

Once you get a chance to reach out on this platform, you should get an automated email with a 7 digit ticket ID. Please include it in your next post here, so as to have a look for your email internally & make sure it’s handled soon.

Thanks in advance & I’m looking forward to hearing back from you!

emac4209

I am having this problem as well. We did try Chrome, Firefox, and IE. Then, we tried Chrome in incognito mode. All produced the same result. I attempted to use your email form but couldn't complete it correctly because it is not any of devices causing the issue.

When you click on the link, it auto fills the other user's name and email address. It asks for a password and has a check box to approve of the user agreement. Nothing else appears on the screen except the Accept or Apply button (I don't recall which you use). When you try to create the account, it comes back with a message that you must enter the Captcha response.

Jane

Hey @emac4209, thanks for the detailed post here, I’ll try to check the matter with you as closely as possible!

Thanks again for your time and cooperation here & I’ll be awaiting your next message!

emac4209

Jane, we tried the link again today and it worked this time. We have his account set up.

The only difference between yesterday and today was we used a different computer, so potentially they could have different browser settings.

Jane

Ah, that’s great to hear @emac4209!

The culprit could be probably located on the local browser settings (so @Mark was right here), though because there were several different reports, I wanted to see if it’s something that needs some more thorough investigation. Luckily, you got this fixed and the space was promptly credited, I hope your friends make the most out of the service.

Thanks for confirming here though, I appreciate it a lot. You may keep in mind that we’re just a post away if you’d like to report a similar discrepancy.

I hope you have a beautiful rest of the day ahead, take care!

needanswers

Thanks for your help. I sent a link to another friend yesterday and there was a CAPTCHA test this time. However, he told me after completing the test and trying to sign up, there was another error message "Too many attempts. Please try later." even at his first attempt to sign up using my link and first time using his email. He tried again this morning and the same thing happened.

Stop telling me this is a browser problem now. The problem is denifinitely a website problem.

Jane

Thanks for keeping me in the loop here @needanswers, I'd definitely like to work on a fix with you through our Official Support channel!

As I’m following this thread closely, I’d like to have a second look on the matter via email, so as to collect all relevant details & move forward, towards a resolution. If it’s not too much trouble for you, please raise a ticket with our team here: https://www.dropbox.com/support?ref=dropboxsupport. Once you get a chance to write us, please include your ticket# in your next post here, so that I make sure to get on it as soon as possible.

I’m looking forward to hearing back from you here!

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