Child Item

How to change from business to personal account?

Hi,
I accidentally chose to have a 'business' account but since I mostly use it for personal matters I would like to convert it to a personal account?

Do you know how to do that? I have both a business and personal account which I therefore need to convert my business to a personal account.

Find more posts tagged with

Cancellations

Plans

Downgrade

Promote

Already Offered

In Beta

Accepted answers

Rich

terbitbasuki wrote:
Can i downgrade my business dropbox into personal plus?

Yes. You would first cancel your Business subscription which will leave you with a Basic account. You then upgrade your Basic account to Plus.

https://help.dropbox.com/billing/cancel-subscription

All comments

Hi Christoffer

You can have both actually

Here you can find more details: https://help.dropbox.com/business/pair-accounts-all-devices

Christoffer S.

Hi Ed,

Thank you for your quick reply! But it is not about signing in but changing the account to a personal (maybe in settings or so). I cannot figure out how to. Maybe I need to contact Dropbox?

Best regards,

Christoffer

Bryce A.1

I have the same issue... My personal account became the business account and my business account is my personal account. I had over 8 gig of space in my "original personal account" so I want that to stay my personal account... Any suggestions on how to contact an admin to have these switched...

David H.90

I have the same problem. Help please! I think I'd rather give up on this 'trial' and revert back to just having my personal dropbox with my 18gig

Bryce A.1

Still have this issue and didn't want to this to get lost! Has anyone received feedback from Dropbox on how to fix this issue?

Rafie Y.

I have the same problem as well. Accidentally changed my original Personal folder to Business. Hopefully Dropbox will respond to this issue.

You just need to swap your work email address with your personal email address. More instructions here: https://help.dropbox.com/business/free-teams-overview#change

Robert T.4

As Ed says, if you want to switch which account is personal and which is business, you can switch the email addresses.

If you want to revert your business account back to a personal account (for example, you wish to discontinue the trial) its a two step process:

1. First cancel the Business account, and turn it back into a Team account (https://help.dropbox.com/billing/cancel-subscription)

2. Leave the Team and convert it back into a Personal account (https://help.dropbox.com/business/cancelled-became-free-team)

John-Sebastian

I had the same problem.

Just erase and / or sign out of the team folder. This will make your business account a personal again, w/o having to change your email

nickmitu

thank you

terbitbasuki

Can i downgrade my business dropbox into personal plus?

Rich

terbitbasuki wrote:
Can i downgrade my business dropbox into personal plus?

Yes. You would first cancel your Business subscription which will leave you with a Basic account. You then upgrade your Basic account to Plus.

https://help.dropbox.com/billing/cancel-subscription

Shobitha

I also wish to change from a Dropbox business account to a Personal (Dropbox plus) account. Its been about a day since the free trial expired for the business account, and I do not have a personal account set up as of now. Is it possible to downgrade to a personal account and get a refund for the balance? (as a personal account is cheaper than the business)

terbitbasuki

Yes. You can downgraded your account by contacting dropbox support by email, they will help you. I've succeeded downgrade my business into personal and get my money refund

Shobitha

Alright! Thanks for the response

Mark

Please note, however that refunds are NOT a guarantee - you agreed to the T&C's which stated that when you joined.

Refunds are only offered where they legally have to be offered.

Sanchez

Hi all,

Would you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxT

Thank you. We sure do appreciate it!

Nzrpgdesign

please downgraded my account back to personal, thanks

Regards

Darren

Rich

No one here can do that for you. If you're part of a Business team, then only the Team Admin within your organization can initiate that. They have the ability to covert your account, or they can contact Support directly to have it converted.

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]