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"Invalid Email Or Password" when the team is trying to log into Dropbox on all platforms.

My team has dropbox downloaded on several devices. Mobiles & Tablets: both IOS and Android. Computers: Mac and PC - yet for some reason we cannot go online (tried most browsers) and access the dropbox account online. I manage the account and have not changed the password, so why do we all get the "Invalid Email or password" message? - And yes - I have cleared history.

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Rastaman

Troubleshooting-Day 3

Finally received permission from Dropbox to view my files on a 3rd device after resetting the password. The old password was working fine on three devices until I needed to swap one device out for another. Why was replacing the password necessary to swap devices? Going forward, will changing the password always be necessary to successfully swap devices?

All comments

Hi there,

Sorry for the late response - are you still having issues?

Rikki R.

I am facing the similar issue.. Getting error "Username Invalid or Incorrect" while trying to login via my Laptop. Last time I logged in to Drop box was through my Tab since then I am facing this issue. Can someone give me the solution for this..

Steven B.2

I am having this issue as well. Any guidance Ed?

Hi Rikki, Steven

Are you trying to login on the desktop or website? I'm assuming desktop (as you're currently logged in to post on the Forum).

If web - can you try it on a diff browser?

If on desktop - which version are you running?

Martin L.27

I haven't changed my password for awhile, it works on the laptop but not my Android phone. Error message says wrong username or password. The username and password entered is definitely correct. I see this issue still hasn't been resolved.

Rainbear

I am also having an issue logging into the Dropbox App for Mac on 10.12.4. I can sign into the webpage just fine. The webpage will prompt me for my 2factor authentication from the Google Authenticator, but the app just takes my login and password and fails every time. Help!

Mark

Hi Rainbear,

Are you using a recent version of Dropbox? www.dropbox.com/downloading

Does Dropbox give you any errors when it fails?

Rainbear

Redownloaded it today (but yes, I had downloaded it when I posted the comment), and now it's working. Thanks! :-)

Jane

Hey @Rainbear,

Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT.

Warm regards,

JaneA

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

Rastaman

I have UNINSTALLED and REINSTALLED dropbox THREE TIMES on this laptop to no effect. Attempting to log in using my absolutely correct email and password results in an “Invalid email or password” notification. How many days am I going to have to spend on this issue in order to resolve it? Why is this IMPOSSIBLE TO RESOLVE?

Mark

Try resetting your password to a less complex one just while you set it up and see if that helps?

OR if you already have 3 connected devices (as a free user) unlink an old one at https://www.dropbox.com/account/security

Rastaman

Could the reason why I cannot access DB through a third device be that DB has made its application so secure that users cannot log in? Can someone please help?

Mark

No, you should be able to log in. However, we cannot guess as to the issue because we need a bit more info here - e.g. errors etc.

Rastaman

Hello Mark,

I have provided that info. Several times over.

App has been reinstalled 4 times.
Only 2 devices are currently linked
Filling in the email and password results in an “Invalid email or password” notification
Username and p/w are absolutely correct

Does anyone at DB care enough to do some research and propose a solution other than reinstall, check your p/w, or how many devices are linked?

Do I have a right to be unhappy? How many days will it take to solve this?

Mark

@Rastaman wrote:
Hello Mark,

I have provided that info. Several times over.

App has been reinstalled 4 times.

Only 2 devices are currently linked

Filling in the email and password results in an “Invalid email or password” notification

Username and p/w are absolutely correct

Does anyone at DB care enough to do some research and propose a solution other than reinstall, check your p/w, or how many devices are linked?

Do I have a right to be unhappy? How many days will it take to solve this?

Have you tried what has already been suggested? They cannot resolve things if you wont help them do so - especially as its obviously not an issue impacting huge numbers of people so its something very specific.

Did you do a simpler password? Did you check that there are only two devices at www.dropbox.com/account/security ?

Rastaman

Troubleshooting-Day 3