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Child Item

Internal server error when using delta API

James S.13

We've been seeing Internal Server Errors when trying to fetch files via the delta API over the past week for some specific accounts. This has been occurring consistently for at least the past 10 days, but was working fine prior (and it still working fine for other accounts).

Example:

druidbox.delta "AAFqURocAfTsBiDO7eJaaz_5JTi7ZktUvIyLcIW4bLRfjV[snipped]"

=> #Net::HTTPInternalServerError:0x000000081172b0 - {"error": "Internal Server Error"}

What other information can I provide to help resolve this?

Kind regards,

James

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Comments

Greg-DB

So we can look into this specifically, please open an API ticket with the app key or name, user IDs for the affected accounts, and some sample requests/responses, including cursors, but redacting access tokens:

https://www.dropbox.com/developers/contact

Thanks in advance!

DPM S.

I am seeing the same issue. Was there a resolution for this?

Greg-DB

This issue was resolved. If you're seeing errors, please open a ticket with the details so we can look into it:

https://www.dropbox.com/developers/contact