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I upgraded my Dropbox account using Google, but when I log in it appears as Basic

simplemente

My payment method, a credit card, was declined. I added a new one and I received an email from Google Play on the 25th of September about my subscription having been renewed. It included the order number, the order date, my account email address, the item, my order number, "Dropbox Plus", and the amount that had been paid.

However, when I go to dropbox.com, log in and go to subscriptions It says my account is Dropbox Basic.

My Dropbox email address is [email removed as per Community Guidelines]

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Accepted answers

Megan

Hi there, @simplemente, welcome to our Community!

To start, it's safest not to share your email address on a public forum, so I removed it from our Community.

Based on your description, it sounds like you may have upgraded a different Dropbox account. Do you happen to have another account associated with a different email address?

Also, did you receive a receipt for the recent charge, and if yes, then is the email address on that receipt different from the one you are currently using?

Let me know, and we can take it from there.

All comments

simplemente

I think I asked this same question yesterday. I don't know how to delete it.

Megan

Hi there, @simplemente, welcome to our Community!

To start, it's safest not to share your email address on a public forum, so I removed it from our Community.

Based on your description, it sounds like you may have upgraded a different Dropbox account. Do you happen to have another account associated with a different email address?

Also, did you receive a receipt for the recent charge, and if yes, then is the email address on that receipt different from the one you are currently using?

Let me know, and we can take it from there.

simplemente

This is strange. The email about my subscription being renewed, sent by Google Play, has an order number, an order date and "email address @simplemente"

However, this email was sent to my other email address.

I just signed in with @simplemente and my subscription is basic, but then I logged off and signed in with the account to which the email was sent and it has a plus subscription. So, problem solved.

Now, my @simplemente account seems to still be in the way. I tried to use it as a secondary email address and it says "This email already taken… " Is it safe to delete my @simplemente subscription and jut keep the one I have plus in?

Megan

Hey there, @simplemente!

That is odd indeed. If I were you, I'd delete my Basic Dropbox account, provided there are no important files in it. Once deleted, you can use that email address as a secondary email for your upgraded Plus account.

I'm glad to hear your issue is resolved! Let me know if you need anything else. 😊

simplemente

Then you! I deleted my other account and I am now synking my dropbox folder.