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A referral I sent was marked as ineligible, it was a legitimate new user on separate computer

iconpro

I referred a new user who successfully created a brand-new account on a separate, unique machine. However, the status returned “Ineligible” denying me the bonus space. From my search, I suspect it could be because of an active VPN in the user]s lap top computer.

I am requesting for a review of the referral status for this account so that I can get the bonus space. Any assistance will be much appreciated.

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Jay

Hi @iconpro, thanks for messaging today.

Just for clarification, when they activated the referral on a VPN connection, was your desktop machine also connected to the same VPN?

This will help me to assist further!

iconpro

I am not sure at what point he activated the account. But most probably I was also connected at that time.

Hannah

Hi from me as well, @iconpro, and happy Friday!

I just sent you an email, so we can look into this internally.

See you there!

IvanaB

Hi,

I sent an email invite to my daughters who need Dropbox for personal/school reasons. Each one of them has separate PC desktop in common household. They both accepted the invite, logged in, downloaded and installed Dropbox Desktop app. Neither me nor them got 500MB extra storage for that.

What might be the problem? What are the missing?

Megan

Hey there, @IvanaB, welcome to our Community!

One reason a referral might appear as ineligible on the Dropbox site is that the user may have attempted to activate it from the same network as you. It sounds like that could be the case here.

You can also read more about this in the relevant section of our Help Center article, as well as in this FAQ right here. If you check all of the above and are still having trouble, please let me know, and I'll send you an email so we can investigate further.

I look forward to your update!

IvanaB

I checked everything from the links and the only thing left is that we are in the same household, therefore the same network. They didn't have Dropbox account earlier. They are using different computers. Please send me an email to investigate further.

Megan

Hey @IvanaB!

Just sent you an email, and I'll be happy to continue troubleshooting with you there.

Thanks a bunch!

Ele82

Hi,I invited my dad using the "Refer a friend" link from my Basic account. Here is what we did:

He had never had a Dropbox account before.
The Dropbox desktop app was never installed on his computer.
I opened the referral link from the invitation email in his inbox, downloaded and installed the desktop app, and created his account through that link.
His email address appears correctly in his account settings.

However, on my "Refer a friend" page the referral status shows "Not eligible".Could you tell me what might cause this and whether there is anything I can do to fix it? Since I'm on a free plan, I don't have a direct support contact, so any advice on how to get this checked would be appreciated.

Thank you!

Hannah

Hey @Ele82, thanks for your post and sorry to see that you're having this issue.

I moved your post under this relevant thread, I hope that's okay. Let's see what we can find.

Is it possible that both your computers (yours and his) are on the same network?

If not, can you confirm that he verified his Dropbox email address?

Let me know!

Ele82

Hi Hannah,

Thanks a lot for your quick reply!

Yes, we're both connected to the same Wi-Fi network. Does this mean he isn't eligible for the “Refer a Friend” referral bonus?

He has already verified his email address.

Thanks again for your help!

Hannah

No worries, @Ele82, I'm happy to help!

Using the same network is probably what's causing this, but let me send you an email, so we can investigate this further internally.

I'll see you there!