I'm still being charged $119.88, even though I don't see any payments on my Dropbox account

Jim Luttjohann

Hello> My American Express card was charged $119.88, the same as last year. Also the same as last year, when I log in, the site tells me no billing is available. Last year I ws told it was for an account tied to an old email address, and after working with someone there named Riley, i was assured that I now had only one account tied only to my current email address. That address is [removed per Community Guidelines]. I need an invoice to math and I need to be sure there is ONLY ONE active account, properly linked to my current email address.

Nancy

Thanks for your post, @Jim Luttjohann, and for letting us know about this.

If you’re being billed by Dropbox directly, you can use the transaction ID that’s linked to your payment on this page, and find out which Dropbox account it’s associated with.

However, I can see you’ve already contacted our support team in the meantime, so they’ll be able to further help, since they have account visibility. 

If you need something else though, feel free to give me a nudge here.