Dropbox downgraded me to a Basic plan, even though I've paid for a yearly Plus subscription.

Martin_Nograles

Hi all

How do I contact Dropbox support. They downgraded me to a basic plan even though my plan is supposed to run to next year fully paid.

Nancy

Hi @Martin_Nograles, and thanks for posting this on our forum. 

Can you also send me a full screenshot of this page and the current plan you see?

If you check your bank statement for the 07/25/2026, do you see an actual payment for Dropbox there?

I’ll be able to further assist you this way.