My files were deleted after an unexpected downgrade, can I restore my files without upgrading?

Question

craHi

Jay · Answer

Hi @Wildcol, thanks for messaging the Community.

Could you confirm that your account has been reduced to 2 GB by checking this page when logged in?

Were you recently part of a Dropbox team, an individual paid or been invited to shared folders which contained a large number of files and data?

Whatever details you can provide, even if they seem small, will help us get to the bottom of this together.

Wildcol · Answer

Dont know what happend to my comment. Here again:

Hi everyone,

I'm having an issue with missing files after an unexpected storage limit change.

My account previously had a 10.5 GB limit, with around 10.5 GB used. Recently, my account was downgraded to the standard 2 GB Basic plan without clear reason, and I received an email stating files were deleted due to exceeding the quota.

I am still in the 30 days window and cleared my storage. Currently I only use around 500–600 MB (well below the 2 GB limit). However, I still cannot restore my deleted files without being prompted to buy a paid subscription.

Questions for the community/support:

* Why was my storage capacity reduced from 10.5 GB down to 2 GB?
* How can I restore my deleted files now that my account is well under the 2 GB limit, without upgrading to a paid plan?

Thanks for your help!