I get a "Couldn't start subscription due to invalid input" error while upgrading to Dropbox Plus.

AnthonyT

Hi there,

Hoping someone can assist with this error issue.

Am trying to upgrade from Basic to Plus due to hitting storage limits.
When I try on Chrome/Safari/Incognito on desktop or mobile, I get the following error after attempting to purchase the monthly plan: Couldn't start subscription due to invalid input.

Card details are fine, I've also attempted the PayPal option incase it was a card issue.
No change.

I am trying to this this after:
– incorrectly upgrading to Teams Standard
– cancelled the subscription, disbanded the team
– spoke to Live Chat to immediately change account back to Basic rather than waiting til the plan expired

Am now receiving the error when trying to upgrade.
I have a business support ticket open (#26593822) but I have not had any update in 20hours and it is starting to impact upon my work with remote teams.
I no longer have access to Live Chat as my account is Basic.

Is there any suggestions to try and resolve this? I need to access my files.

Nancy

Hi @AnthonyT! Thanks for reporting this on the Community, as well. 

From a look into your support ticket, I can see that you just replied back to our agent, so they’ll further assist as soon as they see your email. 

Since this has been escalated to our advanced team, I recommend waiting for their guidance (as they have account-visibility that we don’t here on the forum). However, I’ve already left them an internal note on your behalf, since I understand that this affects your work. 

In the meantime, what I can perhaps suggest is to contact your bank and see if there’s something they can do on their end, in order to facilitate the payment.

Let me know how it goes, if you do this.