Can you help me restore a file deleted more than 30 days ago on a Dropbox Basic account?

Question

Hello,

I accidentally deleted a file from my Dropbox account more than 30 days ago, which is outside the standard retention window for Basic accounts.

I understand this is outside the normal recovery window, but I'd be grateful if your team could check whether it's still recoverable on your end.

Thank you.

Hannah · Answer

Thanks for checking, @gzag.

I reached out to you via email to the address linked to your Community profile, so we can investigate this.

See you there!

gzag · Answer

The file was deleted at 23/6/26. Yes I see the deletion event in events page.

Hannah · Answer

Hey @gzag, thanks for posting to the Dropbox Community.

I'm sorry to hear about your file. When was it deleted exactly?

Do you see the deletion event in your events page?

Let me know.