Shortly before my summer holiday, I migrated to a new laptop and accidentally deleted a large number of files from my Dropbox in the process. I only noticed after getting back from holiday, by which point the standard 30-day recovery window had already closed, so I can no longer restore them through the normal "deleted files" or rewind tools.
These files are important to me, and I'm hoping someone here — ideally a Dropbox team member — can tell me whether there's any way to recover files after the 30-day window, even as a one-off exception. Specifically I'd like to know:
- Is there any extended recovery process for cases where the deletion was accidental (e.g. triggered by a device migration rather than an intentional delete)?
- Do backups of deleted files exist on Dropbox's servers beyond the 30-day window in any form, even if not normally accessible?
- Has anyone here successfully gotten files restored after the deadline passed, and if so, how?
Any advice, or a pointer to the right support channel for this kind of request, would be really appreciated.
Thanks in advance!
