Dropbox Plan
Plus
Are you a Team Member or Admin?
Admin
Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
Have mobile but now logged out.
Question or Issue:
Ticket #26411114
Hello,
I changed my Gmail account password and was then inadvertently logged out of my Dropbox account on all of my devices, including both Desktop and Mobile.
I know my Dropbox account email address and password, but I cannot log in because the two-factor authentication code is being sent to an old phone number that has been permanently deactivated. I now have a new mobile number and can no longer receive the verification codes.
Unfortunately, I do not have any backup codes.
Until recently, I was still able to access my account on an old iPad mini 2 and could view some files, but the device has now been signed out as well.
I was previously a Dropbox Plus subscriber and have been using Dropbox for many years. I can provide billing records, payment information, account details, and any other information necessary to verify that I am the owner of the account.
I have already submitted a support ticket, but I would greatly appreciate a manual review of my case. Access to this account is extremely important because it contains important personal and business files. I have 1TB of files that is very important
Please let me know what information I can provide to verify my identity and recover access to my account.
Thank you for your time and assistance.
