I can't change the email address of my primary Dropbox account; the new one is taken.

Question

I need assistance changing the email address on my primary Dropbox account.

My original Dropbox account uses ...@crownheights.co. I would like to change the email address on that account to ...@gmail.com.

A separate Dropbox account was previously associated with ...@gmail.com. To free up that email address, I deleted the newer account. When I received the error that the email was still in use, I recovered the deleted account and successfully changed its email address to a different email that I control.

Despite doing this, Dropbox still reports that ...@gmail.com is already taken when I try to assign it to my original Dropbox account (...@crownheights.co).

I own both email addresses and both Dropbox accounts.

Is there a way to verify whether ...@gmail.com is still associated with another Dropbox account? I want to release or transfer the email address so I can use it on my primary Dropbox account.

Nancy · Answer

Hey @whataboutchris! Hope you’re doing well, and thanks for your post.

First off, can you clarify if you followed these steps to delete the newer Dropbox account? I’m mostly asking because, once a Dropbox account has been deleted, you should no longer be able to restore it.

Can you copy and paste a screenshot here of what you see when trying to access the Dropbox account that’s linked to your Gmail (after hiding your personal info, of course)?

Finally, how long has it been since you deleted/changed the email address of that Dropbox account?

Keep me updated.

whataboutchris · Answer

Note: When I try to sign in using my gmail account (through Gmail and using a password)  I am prompted to create a new account. I'm guessing this means it has been free'd up to use, but apparently not. 🙁