My Dropbox files suddenly disappeared. How can I retrieve them?

Marcbeth

Hi here! Please, help(

The situation: i had a plus subscription for 10 years, but a few years ago it became impossible to pay dropbox in my country (in my regret 😞). But all this time it was possible to get access, look through and download my files from a cloud. But today i opened it and now there are only 8.5 gb of files available. What's happened and why? How can i get my files back? What should i do?

Nancy

I’m sorry to hear about this, @Marcbeth.

First of all, can you clarify when was the last time you were able to access all of your files on www.dropbox.com? 

What was the size of files you had previously saved on your Dropbox account? 

Finally, please make sure to also check your Deleted files and Events pages; can you see any of your missing content?

We’ll take it from there.