Child Item

I deleted some files, but they still appear on my Dropbox account online.

Operating System/Browser (if using the web)

(Windows 11)
Dropbox App Version (if using the app)

244.4.6580

Question or Issue

Using basic plan and got he prompt to remove files.

I deleted the folder that was share to public and the files are still there.

There is no back up. Under shared those files are not listed there. Under shared links , visited links, the link to main online page is there.

Find more posts tagged with

Delete

Storage space

Shared Folders

Folders

Comments

Hannah

Welcome to our Community, @CCTV_1!

Let's see what we can find here.

Can you send me a screenshot of your usage as shown on this page? This will give us some insight on what kind of files are taking up your space.

Also, since you mentioned that you've deleted files, but they still appear in your account, can you please sign in from a different browser or a private browsing window and let me know if you see the same thing?

Thanks!

CCTV_1

I've been at this for 2 days.
No back up
The main folder is not shared

Deleted section is empty.

Tried different browsers and private mode, the main folder that i delete is still available.

Hannah

Thanks for the screenshot and additional info, @CCTV_1.

If you try to delete that main folder again, is it allowing you or are you getting some kind of error?

You're deleting the files through the website, right?

CCTV_1

I deleted the main folder on Monday.

The main folder is no longer available on the web page or via the desktop app.

When i use the link, all the content is still there..

Nancy

Hey @CCTV_1, if you go to this page, are you able to see this link?

If yes, please follow these steps to delete it.

Let me know, if that solves the issue.