Child Item

I have thousands of files deleted - how did this happen?

Device -Mac Studio
(Operating System/Browser (if using the web)
Tahoe 26.3.1.
Dropbox App Version (if using the app)

243.4.6956

Syncing Status

Up to date.

Question or Issue
A few thousand files were deleted. No idea how this happened. Dropbox can't tell me either.

Said it could be an app that has access. Pretty sure I don't have any that would do that.

Any ideas?

KMW

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Comments

Hannah

Hey @Kevin W.19, sorry to hear about your files.

I'm afraid that we don't have access to such info here on the Community.

You can see some more info on those deletions here on your events page.

Other than that, I can see that you have a ticket open with our support team, which has been sent to our specialists, so any info they can find out, they will share with you on that email chain.

I went ahead and raised the priority of that ticket, so please make sure you keep an eye on it.

If you need anything else, let us know!

kenr

Yep ... same thing happened to me. Support claimed I "DELETED" them on my end ... nope. I UNSYNCED them using the desktop app. Don't care what their logs say, I did not delete them intentionally or unintentionally.

Then support rolled back our entire account. Great, data restored and folder structure correct. So I resynced hundreds of GB of data back to our primary computer (took 6 hours) so I could make a full backup of the offline local files onto an SSD ... cause I have zero trust in DB at this point.

Oh, did I mention that I uninstalled Dropbox from EVERY SINGLE DEVICE so no way could they interfere with the rollback and access the account sync. Then reinstalled Dropbox on our two primary computers ... and then

This morning I awoke to over 1,000 "selective sync conflict" folders in our root directory ... what the??? Folders that NEVER EVER resided in root directory.

Hope your resolution turns out better than mine.