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My recently edited Microsoft Excel files are suddenly missing.

Device

Mac mini, Macbook air
Operating System/Browser (if using the web)

OSX tahoe
Dropbox App Version (if using the app)

not sure

Question or Issue

two commonly-edited (except not the past 30d) excel files are suddenly missing.

They were not deleted and were present on multiple machines/devices as recently as early January. The only thing I changed was how I log in to Office 365 (changed from corporate license to university license). I haven't got it backed up in one place so am at a loss re how to recover them.

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Comments

Mark

What is http://www.dropbox.com/events showing?

When you changed licence did they change your log on? If they did the files will be on your old account

robert002

Most likely the files are tied to your old Office 365 account. Check OneDrive/SharePoint under the corporate login—they may still be there. If not, try Office’s version history or AutoRecover folders on each device. Moving forward, back up important files in a single location to avoid account-linked issues.

imrandall

Thanks for your reply
The dropbox logon didn’t change - it’s a personal account.
The changed login was on Office. Again, not sure if this is related.
The only files I detect are missing are recently edited excel files saved in Dropbox, but I haven’t done that much of a search yet. Maybe it’s a Microsoft thing?

imrandall

Thanks for the suggestions. Unfortunately not successful. The file is there but "cannot be found." I had kept these files in dropbox as a "single location to avoid account-linked issues" (the dropbox account is mine) but will have to reevaluate the entire premise of dropbox, after 15 years of continuous and faithful use (acknowledging this might be an MS issue).

Nancy

@imrandall, sorry for jumping in, but can you clarify what you mean when saying that the file is there, but it can’t be found?

If you use the search bar on www.dropbox.com, can you see the files that you’re missing?

Any relevant screenshots you can send over are also welcome and appreciated.

imrandall

Sorry should have been clearer - when I look for the files as previously-opened files within excel they can be seen, but cannot be found at the location when I try to open them. Indeed they are no longer present in Finder or online.

When I try to search for any of the files in dropbox online they are no longer present (nothing found)

imrandall

I was able to find this in "events" but can't seem to restore these files (they are not in deleted files - perhaps because >30d?)

what I'm learning is that logging out of onedrive (corporate) may have done this

Megan

Hey @imrandall!

I'm so sorry about the late reply, it seems that your response never populated on our end and we just saw that.

It looks like these deleted files are outside of our 30-day recovery period. I can't promise that we would be able to recover them, however I'm going to go ahead and reach out via email in order for us to investigate further, and see if there's anything that can be done.

Reply back to my email, and we'll take it from there. Thanks!